Elliott Confidential
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Nine million reasons to read this story
The airline industry forgot how to issue refunds in 2020. Don't become a statistic this year.
Christopher Elliott
Feb 28
5
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3
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How airlines plan to keep $13 billion of your money
Unused ticket credits will expire soon, and there's almost nothing you can do about it
Christopher Elliott
Feb 21
9
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19
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How to kill the travel industry in two easy steps
Mandatory COVID tests for air travelers and a new travel ban ought to do it!
Christopher Elliott
Feb 14
4
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63
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Southwest Airlines letter to the White House
Feb. 9, 2021
Christopher Elliott
Feb 14
1
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What the h*ll are they thinking?
Some companies are acting like there's no pandemic. Let's talk about that.
Christopher Elliott
Feb 7
10
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48
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Are we about to go too far?
The CDC's new mask mandate makes sense. But a testing requirement under consideration won’t fly
Christopher Elliott
Jan 31
9
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73
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This is a contrarian story about travel
All those rosy 2021 predictions are wrong and here's why
Christopher Elliott
Jan 24
8
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26
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Are loyalty programs trying to kill you?
Companies want you to travel again — even if it's the last thing you do
Christopher Elliott
Jan 17
5
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28
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Travel Behavior Intentions and Sentiment
Full text of the DYNATA presentation on loyalty program intentions in 2020
Christopher Elliott
Jan 17
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Patience doesn't always pay
The travel recovery is happening faster than expected in some places, new research suggests. Are discounts on their way out?
Christopher Elliott
Jan 8
5
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7
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Nothing for something
Airlines are helping themselves to another $15 billion of federal aid — and this time, we're getting even less for it
Christopher Elliott
Jan 5
4
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15
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Are you ready for Vaxageddon?
Immunity passports aren't secure and never will be. Get your shots anyway.
Christopher Elliott
Jan 3
6
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33
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