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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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Travel is lonelier than ever. Here’s why, and what to do about it.

Travel is lonelier than ever. Here’s why, and what to do about it.

Kiosks, QR codes and noise-canceling headphones made travel frictionless. They also made it silent.

Christopher Elliott

•

Aug 24, 2026


American Airlines changed his flight without asking. An algorithm made the call.

American Airlines changed his flight without asking. An algorithm made the call.

The software predicts which passengers will miss a connection and moves them before they do. But nobody asks the passengers.

Christopher Elliott

•

Aug 23, 2026

Hackers took $125 from her PayPal account. The bot wouldn’t connect her to a human.

Hackers took $125 from her PayPal account. The bot wouldn’t connect her to a human.

States are passing laws to guarantee you can reach a real person. Washington keeps leaving the rest of us in the chat loop.

Christopher Elliott

•

Aug 22, 2026

What you don’t know about hurricane season can cost you a whole vacation

What you don’t know about hurricane season can cost you a whole vacation

The insurance industry calls it the “named storm” rule. Buy a day late and you’re covered for nothing.

Christopher Elliott

•

Aug 21, 2026

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