The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.
100% free, unsubscribe anytime.
Some of the requests that reach a consumer advocate aren’t about a refund at all. What do you owe the person on the other end?
•
Nov 1, 2026
Loyalty programs
+2
Your bank has to tell you why it closed your account. Your airline doesn’t. That’s a loyalty program problem.
Oct 31, 2026
Germany
At Feldberg Nature Reserve in Germany, park officials are dealing with some of climate change’s toughest questions this fall. What happens to tourism now?
Oct 30, 2026
Amazon
Amazon asked him to approve a login on the one device he couldn’t open
Oct 29, 2026
