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Warning! This might be the only thing standing between you and a denied travel insurance claim

A third of travel insurance claims got denied last year, and it usually wasn't the flight delay or the lost luggage that killed them. It was the missing receipt, the deleted email, the photo nobody thought to take.

Christopher Elliott

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Aug 7, 2026

Booking.com lost my hotel reservation. Why won't it refund the $126 difference?

A missing reservation left Stephen Stein scrambling for a room minutes before a family dinner. Booking.com's promise to cover the cost turned into a runaround.

Christopher Elliott

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Aug 6, 2026

Viva Aerobus canceled my flight. Why did it send my $844 refund to the wrong bank?

Carol Bartell's flight to Mexico got canceled, and Viva Aerobus refused to put her $844 back on her credit card. It insisted on wiring the money instead. That's when a wrong SWIFT code sent her refund to a bank she's never used.

Christopher Elliott

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Aug 5, 2026

She lost $2,301 in a Capital One dispute over two seats on the same flight

One of our readers panic-bought a duplicate airline ticket after falling for a fake call center scam. When she asked Capital One to reverse the $2,301 charge, it sided with the airline instead.

Christopher Elliott

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Aug 4, 2026

Elliott Confidential

Warning! This might be the only thing standing between you and a denied travel insurance claim

Booking.com lost my hotel reservation. Why won't it refund the $126 difference?

Viva Aerobus canceled my flight. Why did it send my $844 refund to the wrong bank?

She lost $2,301 in a Capital One dispute over two seats on the same flight

Elliott Confidential

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