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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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Look who decided your airline seat is big enough

Airlines

+3

Look who decided your airline seat is big enough

Congress ordered a minimum seat size rule twice. This summer, the FAA declined.

Christopher Elliott

•

Nov 8, 2026


Let’s end the gotcha clause that’s making your hotel room more expensive

Expedia

+3

Let’s end the gotcha clause that’s making your hotel room more expensive

America’s hotels have been prisoners of rate parity for too long. Here’s what needs to happen.

Christopher Elliott

•

Nov 7, 2026

Secret tunnels, breathing lamps: How Capella created a sustainable resort in Sydney

Australia

+3

Secret tunnels, breathing lamps: How Capella created a sustainable resort in Sydney

Seven years, a hidden service tunnel and an archaeologist went into one hotel. Its manager says the straw-swapping version of sustainability is finished.

Christopher Elliott

•

Nov 6, 2026

Samsung sent my broken projector back and then closed the case. Now what?

Samsung

+2

Samsung sent my broken projector back and then closed the case. Now what?

The repair center couldn’t fix it. Samsung mailed it back anyway.

Christopher Elliott

•

Nov 5, 2026

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