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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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These 7 phrases will doom your consumer complaint

These 7 phrases will doom your consumer complaint

Here’s what each one costs you — and what to write instead

Christopher Elliott

•

Sep 27, 2026


Honest pricing works in travel. Just ask Airbnb.

Honest pricing works in travel. Just ask Airbnb.

Airlines say the full price would confuse you. Airbnb did it and here's what happened.

Christopher Elliott

•

Sep 26, 2026

How to create a greener adventure capital for travelers

How to create a greener adventure capital for travelers

A dispatch from New Zealand, where Queenstown's jet boats have to go electric, but the prototype is a ton overweight

Christopher Elliott

•

Sep 25, 2026

My GE washer is a heavy metal drummer, but I didn’t buy tickets to the show

My GE washer is a heavy metal drummer, but I didn’t buy tickets to the show

After five technician visits and 10 phone calls, GE says the machine works fine

Christopher Elliott

•

Sep 24, 2026

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