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A $377 shipment arrived in pieces. The employee who promised a refund was fired, and the store offered $100.
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Nov 3, 2026
Airfare
+2
Airlines hand you a toothbrush you didn’t ask for, then bill you for it in the fare.
Nov 2, 2026
Some of the requests that reach a consumer advocate aren’t about a refund at all. What do you owe the person on the other end?
Nov 1, 2026
Loyalty programs
Your bank has to tell you why it closed your account. Your airline doesn’t. That’s a loyalty program problem.
Oct 31, 2026
