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Elliott Confidential

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Avis charged her $450 for smoking. She’s a cancer survivor who doesn’t smoke.

Two breast cancer survivors, a Chevy Malibu and a $450 deep cleaning charge backed by grainy photos.

Christopher Elliott

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Aug 18, 2026

You’re paying $500 a night and packing your own coffee maker

Airlines, hotels and car rental companies cut service instead of raising prices after the pandemic. Those cuts became permanent once we kept booking anyway.

Christopher Elliott

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Aug 17, 2026

A child wouldn’t buckle up, so Porter Airlines canceled the entire flight

A commuter flight never left British Columbia last week. The rule that stranded a planeload of passengers is the one regulators keep declining to change.

Christopher Elliott

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Aug 16, 2026

Your state can sue a used car dealer. It can’t touch your airline.

New Jersey, California and New York are writing the consumer rules Washington abandoned. None of it applies at the airport.

Christopher Elliott

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Aug 15, 2026

Elliott Confidential

Avis charged her $450 for smoking. She’s a cancer survivor who doesn’t smoke.

You’re paying $500 a night and packing your own coffee maker

A child wouldn’t buckle up, so Porter Airlines canceled the entire flight

Your state can sue a used car dealer. It can’t touch your airline.

Elliott Confidential

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