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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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StubHub agreed to refund his $348. Then its computer said the concert never happened.

StubHub agreed to refund his $348. Then its computer said the concert never happened.

A Florida reader stood outside the Kravis Center on show night while StubHub's system insisted the concert had been postponed.

Christopher Elliott

•

Aug 13, 2026


Turo said the bald tires weren’t his fault. An hour later it charged him $500.

Turo said the bald tires weren’t his fault. An hour later it charged him $500.

A Mercedes rented in the New Hampshire mountains came with tires worn to the metal and a platform that changed its answer within the hour.

Christopher Elliott

•

Aug 12, 2026

Booking.com rented him a room with blood on the walls. Why won’t it refund his $313?

Booking.com rented him a room with blood on the walls. Why won’t it refund his $313?

A studio near the beaches of Penang came with mold, dirty linens and a platform that pointed at somebody else.

Christopher Elliott

•

Aug 11, 2026

This is the worst month to travel. Here’s what to do.

This is the worst month to travel. Here’s what to do.

The system that runs your vacation is worn down by August. This is what that means for your next trip.

Christopher Elliott

•

Aug 10, 2026

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