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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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Ticketmaster said the accessible seats were sold out. Resellers had plenty.

Ticketmaster said the accessible seats were sold out. Resellers had plenty.

Ticketmaster told him the ADA inventory was gone. The same seats turned up on the resale market at a markup.

Christopher Elliott

•

Aug 27, 2026


Avis charged her $673 for returning her rental car early

Avis charged her $673 for returning her rental car early

Avis admitted the early return charge was an error. It refunded most of the money, then stopped.

Christopher Elliott

•

Aug 26, 2026

How to get a refund when your luxury hotel stay goes to the dogs

How to get a refund when your luxury hotel stay goes to the dogs

The Westin Hilton Head publishes a 40-pound pet limit. A Lifetime Titanium member counted the breaches and asked for his $525 back.

Christopher Elliott

•

Aug 25, 2026

Travel is lonelier than ever. Here’s why, and what to do about it.

Travel is lonelier than ever. Here’s why, and what to do about it.

Kiosks, QR codes and noise-canceling headphones made travel frictionless. They also made it silent.

Christopher Elliott

•

Aug 24, 2026

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