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Elliott Confidential

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Who's really responsible for these mass strandings?

Need To Know

Who's really responsible for these mass strandings?

Use-it-or-lose it airline rules make it difficult to cancel dangerous itineraries. But that's not all.

Christopher Elliott

•

Mar 8, 2026


New York just killed hidden hotel fees—and it could affect your next booking

Consumer Alert

New York just killed hidden hotel fees—and it could affect your next booking

The Mamdani administration has banned junk fees and deceptive credit card holds for travelers

Christopher Elliott

•

Jan 25, 2026

The real reason it's always freezing on your flight

Customer Service

The real reason it's always freezing on your flight

Airlines are using tactical environment changes to shiver you into buying $10 blankets. And they're not alone.

Christopher Elliott

•

Jan 25, 2026

How's that "automatic" refund rule working for you this weekend?

Forum

How's that "automatic" refund rule working for you this weekend?

A monster storm is approaching and airlines are canceling flights. It's the first big test of the Department of Transportation’s automatic refund rule.

Christopher Elliott

•

Jan 23, 2026

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