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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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Viva Aerobus canceled my flight. Why did it send my $844 refund to the wrong bank?

Viva Aerobus canceled my flight. Why did it send my $844 refund to the wrong bank?

Carol Bartell's flight to Mexico got canceled, and Viva Aerobus refused to put her $844 back on her credit card. It insisted on wiring the money instead. That's when a wrong SWIFT code sent her refund to a bank she's never used.

Christopher Elliott

•

Aug 5, 2026


She lost $2,301 in a Capital One dispute over two seats on the same flight

She lost $2,301 in a Capital One dispute over two seats on the same flight

One of our readers panic-bought a duplicate airline ticket after falling for a fake call center scam. When she asked Capital One to reverse the $2,301 charge, it sided with the airline instead.

Christopher Elliott

•

Aug 4, 2026

Coolcations are a scam. Try this instead.

Coolcations are a scam. Try this instead.

Scandinavia, Alaska and Iceland are packed and overpriced this summer. Phoenix and Madrid are empty and cheap.

Christopher Elliott

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Aug 3, 2026

Should airlines ban robots?

Should airlines ban robots?

Three of the big four carriers already have. Does their reasoning hold up?

Christopher Elliott

•

Aug 2, 2026

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