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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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Hey, who you callin' cute?

Australia

+2

Hey, who you callin' cute?

Conservationists and visitors are saving endangered wallabies in Melbourne. Just don't use the "C"-word!

Christopher Elliott

•

Oct 23, 2026


Can GE really send the same broken part eight times?

GE

+1

Can GE really send the same broken part eight times?

Paul Clarke’s $3,000 ice maker has waited four months for one working propeller

Christopher Elliott

•

Oct 22, 2026

Airbnb promised a refund for a noisy rental. Then it went quiet.

Airbnb

+2

Airbnb promised a refund for a noisy rental. Then it went quiet.

An agent confirmed AirCover and put the money in writing. Then the file started moving.

Christopher Elliott

•

Oct 21, 2026

Can your internet provider charge you for equipment you already own?

Can your internet provider charge you for equipment you already own?

Cox billed a service member $252 for a modem he bought himself, then sent the bill to a collections agency

Christopher Elliott

•

Oct 20, 2026

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