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Elliott Confidential

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The government is letting airlines off the hook for some flight delays. Here’s what it means for you.

New delay categories begin Oct. 19. Is this the first step toward shifting the cost of maintenance failures to you?

Christopher Elliott

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Sep 13, 2026

This air travel watchdog just woke up after three years — and it’s toothless

After a long hiatus, the Transportation Department’s watchdog group returns with a limited agenda. Consumer advocates are concerned. You should be, too.

Christopher Elliott

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Sep 12, 2026

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Two lodges on a remote New Zealand lake head are testing what a hotel owes the place it sits in

Christopher Elliott

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Sep 11, 2026

Help! Amazon said “yes” to a $179 refund — and then it said “no”

An Amazon agent put the $179 refund in writing. Executive customer relations said the promise didn’t comply with policy.

Christopher Elliott

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Sep 10, 2026

Elliott Confidential

The government is letting airlines off the hook for some flight delays. Here’s what it means for you.

This air travel watchdog just woke up after three years — and it’s toothless

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Help! Amazon said “yes” to a $179 refund — and then it said “no”

Elliott Confidential

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