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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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This air travel watchdog just woke up after three years — and it’s toothless

This air travel watchdog just woke up after three years — and it’s toothless

After a long hiatus, the Transportation Department’s watchdog group returns with a limited agenda. Consumer advocates are concerned. You should be, too.

Christopher Elliott

•

Sep 12, 2026


These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Two lodges on a remote New Zealand lake head are testing what a hotel owes the place it sits in

Christopher Elliott

•

Sep 11, 2026

Help! Amazon said “yes” to a $179 refund — and then it said “no”

Help! Amazon said “yes” to a $179 refund — and then it said “no”

An Amazon agent put the $179 refund in writing. Executive customer relations said the promise didn’t comply with policy.

Christopher Elliott

•

Sep 10, 2026

Why did Dollar charge me $1,858 for a car they didn’t have?

Why did Dollar charge me $1,858 for a car they didn’t have?

The car rental company says Dennis Drake kept the Jeep for days. His boarding passes say he was home in Texas.

Christopher Elliott

•

Sep 9, 2026

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