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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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My GE washer is a heavy metal drummer, but I didn’t buy tickets to the show

My GE washer is a heavy metal drummer, but I didn’t buy tickets to the show

After five technician visits and 10 phone calls, GE says the machine works fine

Christopher Elliott

•

Sep 24, 2026


My tour operator promised a price lock — and then broke it

My tour operator promised a price lock — and then broke it

A $670 invoice turned up 10 months after Michael Hughes paid in full to lock his tour price.

Christopher Elliott

•

Sep 23, 2026

When your Daryl Hall concert is canceled but the refund is out of touch

When your Daryl Hall concert is canceled but the refund is out of touch

StubHub promised to escalate his $489 refund. Six calls later, it still hadn't arrived.

Christopher Elliott

•

Sep 22, 2026

Is it worth paying extra for a “risk-free” vacation?

Is it worth paying extra for a “risk-free” vacation?

Celia Dunlap paid $805 for a policy that didn’t cover her canceled trip

Christopher Elliott

•

Sep 21, 2026

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