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Elliott Confidential

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Would you pay extra to use the overhead bin?

Jetstar removed its weight limit on carry-ons this week. It also added a fee that could cost you $37 each way.

Christopher Elliott

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Aug 9, 2026

The government hasn’t fined a single airline this year

It gets worse. Since December, the Department of Transportation has forgiven nearly $28 million in penalties owed by three airlines. What happened to airline enforcement?

Christopher Elliott

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Aug 8, 2026

Warning! This might be the only thing standing between you and a denied travel insurance claim

A third of travel insurance claims got denied last year, and it usually wasn't the flight delay or the lost luggage that killed them. It was the missing receipt, the deleted email, the photo nobody thought to take.

Christopher Elliott

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Aug 7, 2026

Booking.com lost my hotel reservation. Why won't it refund the $126 difference?

A missing reservation left Stephen Stein scrambling for a room minutes before a family dinner. Booking.com's promise to cover the cost turned into a runaround.

Christopher Elliott

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Aug 6, 2026

Elliott Confidential

Would you pay extra to use the overhead bin?

The government hasn’t fined a single airline this year

Warning! This might be the only thing standing between you and a denied travel insurance claim

Booking.com lost my hotel reservation. Why won't it refund the $126 difference?

Elliott Confidential

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