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Elliott Confidential

The newsletter the travel industry doesn’t want you to read. Get all our insider secrets for being a smarter consumer—and a better traveler.

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Samsung sent my broken projector back and then closed the case. Now what?

Samsung

+2

Samsung sent my broken projector back and then closed the case. Now what?

The repair center couldn’t fix it. Samsung mailed it back anyway.

Christopher Elliott

•

Nov 5, 2026


American Airlines promised me a $650 refund for bumping me. Why did it only give me a $250 credit?

Denied boarding

+3

American Airlines promised me a $650 refund for bumping me. Why did it only give me a $250 credit?

A gate agent named a number. The airline later found a rule that erased it.

Christopher Elliott

•

Nov 4, 2026

UPS broke my flowerpots and now it’s stonewalling my refund. Can you help me?

UPS broke my flowerpots and now it’s stonewalling my refund. Can you help me?

A $377 shipment arrived in pieces. The employee who promised a refund was fired, and the store offered $100.

Christopher Elliott

•

Nov 3, 2026

How totally useless extras are driving up your airfare

Airfare

+2

How totally useless extras are driving up your airfare

Airlines hand you a toothbrush you didn’t ask for, then bill you for it in the fare.

Christopher Elliott

•

Nov 2, 2026

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