Is Hertz abusing AI to monetize minor car rental damage?

A new system automatically inspects rental cars and sends customers a repair bill. Travelers are furious.

Hertz has rolled out a new artificial intelligence–powered system to inspect rental vehicles for damage, promising more accuracy and transparency. But is it using this technology to squeeze extra money from travelers for minor dings and dents?

If you’re thinking of renting a car this summer, you need to know the answer.

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