Catch up on the latest stories from the Elliott Report

Samsung sent my broken projector back and called the case completed. Is there a way out?
William Hunt bought a $365 Samsung Freestyle projector that stopped working eight months into its one-year warranty. The authorized repair center found the unit defective and couldn’t source the parts, so Samsung closed the ticket, mailed the broken projector back and marked the service completed. Two months of calls, emails and an executive complaint produced nothing until he sent a demand letter citing the Magnuson-Moss Warranty Act.

American Airlines promised me a $650 refund for bumping me. Why did it only give me a $250 credit?
Nicholle Acciarri was denied boarding on an oversold flight from New York to Cleveland, and a gate agent promised her a $650 check or reimbursement for a rental car. She rented the car, drove home and received a $250 flight credit that expires in a year. American Airlines now says an equipment downgrade disqualifies her, even after one supervisor found records showing she was eligible for $353.

UPS broke my flowerpots and now it’s stonewalling my refund. Can the A-Team help?
Linda Takvorian paid $377 to have two ceramic planters packed, insured and shipped from Massachusetts to California. One arrived shattered. A UPS Store employee promised a full refund within eight weeks, then was fired for giving bad information, leaving the store to offer $100 because the claim window had closed.

How useless extras are driving up your airfare
Phil Lockwood tracked every piece of garbage his family of five generated on a San Francisco to Manila flight and finished the trip with 17 plastic cups, five half-eaten sandwiches and five amenity kits, four of them torn open and abandoned. Research from the in-flight technology company Moment puts the share of passengers who prefer their own devices at 97%, and the seatback screens nobody asked for still add weight, fuel cost and a control box where your bag used to go.

Where’s the line between a consumer complaint — and crazy?
One reader filed more than 100 submissions on our help form in about a week, naming Apple, Chase, Equifax, Uber, Coca-Cola and FedEx, and asked for $8.4 million nearly every time. The form takes 30 to 50 requests a day, and sorting a frustrated customer from someone in distress turns out to be harder than three decades in this work would suggest.

“Debanked” by your frequent flier program? You should have rights
Ari and Shanna Nachison each held more than 550,000 American AAdvantage miles when the airline closed their accounts and cited only “the general AAdvantage program conditions,” without saying which ones. A bank that closes your account owes you a written reason within 30 days, while the Supreme Court has told frequent fliers their remedy is to go find a better program.

In Germany’s Black Forest, winter isn’t a sure thing anymore
Achim Laber has been a ranger at Feldberg Nature Reserve for 36 years, and the mountain has now gone four straight Christmas holidays without snow on slopes that used to hold it from November through April. Its lift operator is expanding snowmaking to buy more seasons, while a resort at similar elevation across the French border has already set a date to stop skiing altogether.

Henry McRae lost his Instagram account to Australia’s social media age law, which bars anyone under 16 from holding one. He turned 17 two weeks before the law took effect, and the restoration date Meta gave him came and went with the account still disabled. How does a teenager prove he’s old enough to an automated age check that reads him as younger? Here’s our team’s advice on Backchannel.

Behind this line: what the rule would force a company to give you within one step, the two provisions that reach past disclosure, and the four places that already beat New York to it.

A Members Only story like this runs in every issue, along with Backchannel and the vault.