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Today’s Members Only report takes the Justice Department’s rent-pricing case down to the only question you have: How does this affect my rent?
That reporting runs in every issue, and Elliott Confidential PRO subscribers get all of it, plus Backchannel, the vault and my books. Don’t miss out.

One ankle injury, and a $179 pair of sneakers he can’t use. (Illustration by Dustin Elliott)
🧾 A refund Amazon put in writing — and then rescinded — An agent emailed Andrew Greenman to say his $179 would land back on his card within 48 hours. Weeks later, executive customer relations decided the refund didn’t comply with policy and the money stayed where it was. You can read the full story here.
On Backchannel, Gerri Hether keeps finding Medicare claims under her name for catheters nobody ordered, and the latest one carries the name of a doctor in her own city. What gives?
For Members Only: The Justice Department has now persuaded a fifth big landlord to stop pricing apartments with software built on its competitors’ private numbers. Not one renter gets a dollar back. So what does this mean to you? — Christopher Elliott
FEATURED ARTICLE
Help! Amazon said “yes” to a $179 refund — and then it said “no”
Andrew Greenman bought a $179 pair of Cloudmonster sneakers from a third-party seller on Amazon, then hurt his ankle at work and was told by his doctor to stop wearing that kind of shoe. After a run of contradictory chats, an Amazon agent emailed him a promise that the money would post to his card within 48 hours. Then executive customer relations said the refund never complied with policy in the first place. Does a written promise from Amazon count for anything?
OUR UNDERWRITER
Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at Travelexinsurance.com.
📌 Here’s what you missed this week
Catch up on the latest stories from the Elliott Report
Help! Amazon said “yes” to a $179 refund — and then it said “no”
Andrew Greenman bought $179 sneakers from a third-party seller on Amazon and injured his ankle before he had worn them out. An Amazon agent emailed him a written promise of the money back within 48 hours, and the company’s executive customer relations office later ruled that its own agent’s promise didn’t comply with policy.
Why did Dollar charge me $1,858 for a car they didn’t have?
Dennis Drake returned a Jeep Compass to Dollar at the Albuquerque airport and flew home to Texas the same afternoon. Dollar’s system logged the car as still out, and the bill that followed came to $1,858 on top of insurance he had declined at the counter.
Help! Budget says I smoked in my car — but these photos prove nothing!
Ray Oswald and his wife returned their rental to Budget at O’Hare after a family funeral and left with a clean receipt for $312. The company billed them $450 for smoke residue five days later, citing photos of a cup holder that could have been taken in any white Mazda.
How AI bots are deceiving travelers—and what to do about it
A Baltimore engineer booked a Hershey, Pa., hotel on reviews praising its upscale amenities and attentive service, then found a broken air conditioner and dirty sheets. He checked the timestamps and saw the reviews had all posted in the same week.
Why I turned down a $15,000 case
A Pennsylvania carpenter says a fraudulent Western Union transfer cost him $15,000, and my team couldn’t take the case. It’s also the peg for our relaunched podcast, which opens on another file we lost and the twist that brought it back two years later.
JetBlue, Southwest and a week that changed everything
JetBlue announced a domestic first class cabin on Sept. 1, and the next morning Southwest said it’s opening airport lounges in four cities. For 25 years these were the two airlines that did it differently, and that ended in about 24 hours.
How to find $4,762 when Comcast says it’s gone
A San Francisco reader meant to pay her credit card and sent $4,762 to Comcast by mistake. The refund came back on a prepaid debit card, and by the time she checked the balance it read $82, with no transaction list anyone could produce to explain it.
OUR UNDERWRITER
TravelInsurance.com makes it fast and easy to compare and buy travel insurance online from top-rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at TravelInsurance.com.
💬 What you’re saying on Backchannel

Why am I getting these claims?
Gerri Hether and her husband keep finding fraudulent Medicare claims under their names for urinary catheters and equipment neither of them ordered, and the most recent one carried the name of a physician practicing in their own city, a doctor they had never met. She checks the Medicare summaries every month and reports each claim, and so far none of the money has been clawed back. What can a beneficiary do when the billing keeps reappearing under a new company name? Here’s what our team said on Backchannel.
OUR UNDERWRITER
Yonder Travel Insurance is an online travel insurance comparison site offering 5-star customer service from friendly humans, guiding you from quotes to claims. Our experts have poured over hundreds of policies from the top travel insurance providers in the US to provide the best travel insurance recommendations for the type of trip you take. Compare travel insurance options at Yonder Travel Insurance.
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