The A-Team won't stand for it. Here's what we did.

These car rental cases just keep piling up. Here's another one.

My spouse and I have both had fraudulent Medicare claims for urinary catheters and durable medical equipment. The most recent fraudulent claim, to our surprise, had the name of a physician who is actually practicing in Mesa, Arizona, where we live. It was a physician we had never heard of and my husband had never seen by.

Neither of us have ever received the supplies nor have we been billed nor do we have a medical need for them

I check our Medicare summaries every month and we have always immediately reported the fraudulent claims to Medicare so far none of the money has been clawed back, and the claims continue to appear under our names. We’ve been advised that we will never know the outcome of the claims unless the claim disappears, which means that the money has been recouped

As your article stated these bad actors, simply rebilled under a different company name and address when claims do get denied.

We are fortunate that our secondary carrier always denies the claims when sent to them for processing after Medicare has paid their portion

I enjoyed this podcast and found the wordplay creative and entertaining! We can all be glad to not be the star of this particular show. Sometimes you just have to chill out. There are so many serious newscasts about real-world problems that this was a nice change and a chance to smirk instead of cry at the news.

Is this some kind of scam?

You may have without even knowing it. Details are in today's newsletter.

Hello from LH 713, which is somewhere over the mountains of Kazakhstan at the moment. This is a grueling 13-hour flight, but I just found out that it could have been two hours shorter if we could have used the Siberian corridor. The war in Russia has made that impossible, so we're getting the scenic tour of Georgia, the Black Sea, Turkey and a few other Eastern European countries.

Every time we do this flight, and pass over the mountains, I say to myself, "This is so beautiful. We have to come back." And I know we will — eventually.

But for now, we're headed to Frankfurt. We'll stagger into our hotel room at about 8 p.m. local time, running on about two hours of sleep. It will be early morning in Seoul. Some say I write better with less sleep. (I think that was just a backhanded compliment by one of my editors, come to think of it.)

Ah, the perils of travel. But I'd rather be on a marathon flight than sitting at home doing nothing.

Tip: Bring your own food if you take a 12+ hour flight like this. That's especially true if you have dietary needs. You can't rely on the special meals.

Why the A-Team couldn't just look up a case, and what it means for your next consumer problem.

For the past few weeks, we brought you the consumer cases we successfully resolved. Today we look at the cases we completely failed. Welcome to the F files. These are the spectacular pile-ups and disasters that we could not fix. This episode contains explicit language and adult themes, so listener discretion is advised.

If I’m flying British Airways, how do I get my TSA pre-check information onto my ticket? I don’t see any place to put it in my profile with them and I haven’t been able to reach a real person to ask. I have global entry, not just the pre-check, but again, I can’t find an option for adding a known traveler number. Does anyone know? Thanks!

I learned the hard way several years ago that Aero Mexico requires that carry-on baggage weigh no more than 10 kilos. That figure includes BOTH my roll-aboard AND my personal item, together! If it weighs more than 10 kg all told, we are obligated to check the bag at a cost. This year I will be traveling on Aero Mexico, and learned that the policy still exists. I will strive to keep my carry-on as light as possible, and stuff my pockets with my electronics, etc. Is this a ploy to reap more profits by forcing travelers to check even small bags?

Take our poll. I think we all know the answer ...

I haven’t seen any that have a pre-existing condition waiver. Does that exist for annual policies?

I understand airlines each have their own rules and regulations. I was disappointed to see Alaska Airlines has more restrictive pet carrier dimensions than other airlines. Our carrier is 17 x 11 x 11; which Delta allows. Do you think Alaska is flexible enough to allow our size, or do we need to purchase a smaller one if Alaska is our only option?

If you are overinsured, you might be paying too much for your coverage. Here are the details.

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I still can't believe how this one ended.

This story almost had a tragic ending for one of our readers.

I'm new on the site and need quick help. I have looked for updated, trusted airline helpdesk contact information listings on here but have not discovered them. After reading recent advice to never trust the help numbers you find through a google search, I'm looking for verified contact info for Delta Airlines. Can you point me where that info might live? Thx!

This JetBlue case really makes you think twice about where you buy your next airline ticket.

Hi all.

I'm flying into Munich next Tuesday and was wondering if anyone recently went through their EES at arrival. I've heard there have been particularly long delays wondering if things had changed.

Thanks.

Does anybody have any recent experience with exiting the Schengen region via Schiphol airport in Amsterdam? We have a 1:15 layover there in two weeks where we change to our return flight to Boston on Delta.

Thanks

Let's talk about travel IQs today. Who's got it, and who doesn't?

I recently had issues when my wife and I traveled from Dulles to Taiwan on Turkish Air.  On the way there, we did an extended layover in Istanbul which made each of the legs of the trip about 11+ hours.  Given the length of the trip, we paid for early seat selection (so we would be together) and bulkhead seating (I'm over 6ft tall) so it would be more comfortable.   

On one of the outbound legs, my inflight entertainment system (IES) stopped working shortly after takeoff.   First there was no volume - the flight attendant brought me new headphones. When that didn't work, they told me to turn the system off at my seat but then the touch screen would no longer respond at all.  The attendant then reset the system for my seat several times, but nothing worked.  The flight was completely full, so I had to just sit there for hours until we landed.  On one of the return flights my wife had the same problem with her seat.  Even after hitting the call button, it took over an hour to get an attendant.  (Actually, no one ever responded to the call button, I just had to flag someone as they came by.)  The same steps were tried - new headphone, turn the system off/on, reset by the attendant.  This time there were empty seats, so they just had her move to an empty. 

Upon return home, I contacted customer service and requested a partial refund of the cost for early seat selection and bulkhead seating, but they said there was no record of any issues on either flight because I never contacted an attendant. I assured them I contacted an attendant several times in both cases.  I explained that I cannot control whether the attendant made a report of the issue, but it was unreasonable to think that I would sit for 11 hours in a seat I paid extra for without saying anything.  I asked them to check the computer system which should show that the attendant did a system reset for that seat. (I know they did something because each time the monitor would go black and restart.) I even reminded them that it's not good safety practice if attendants are not logging issues that occur during flights.  After several rounds of email, they just kept saying I didn't speak to the attendant and the matter was closed.  Is there anything else I could/should have done other than write a negative review?