Many Merchants now use Shopify which collects your data, without your knowledge or approval! I recently moved and updated my address for all my credit cards etc. Today I made a purchase at a site with Apple Pay, having confirmed my Apple Wallet was using the new address. When the confirmation came up it showed Shopify was involved and that the shipping address was the old address while the billing address was correct.

I immediately contacted the merchant who refused to change the address and told me to contact Fed Ex when I had a tracking number! I contacted them anyway and they said it would cost $25.50 - no, not paying!

I tried to contact Shopify but to do that you have to set up an account - given this experience that is not happening! So you have to search for a Shopify opt out site where you enter your phone number, it sends you a code and then you click delete all my data! Seemingly next time i shop at a merchant that uses Shopify it will repopulate my information and retain it!!

Now I have to do a credit card dispute to get my money back - Amex are also not surprised! Seemingly this is a well known issue with Shopify albeit lots of merchants use it! Why is a company allowed to get away with this? Why can they over ride our information and use out of date information and why do merchants allow this to happen? Time for data protection including owner control. This would not be permitted in Europe!

Trying to obtain my money back on a trip that was booked to Washington DC. I was notified that the train had been cancelled. I am not able to cancel any part of the trip, hotel or tours, as they were booked as part of a package.

Hello - this happened at KING HYUNDAI in Deerfield Beach, Florida 33441 from 8/28/26 - 9/16/2026 - 5 visits in all - only written as TWO CLAIMS - they falsified documents. Signed a SCRIBBLE NAME to get paid. And I had to maneuver thru dealing with a NARCISSIST attacking me - come to find out the SERVICE ADVISOR - I did have to bring these things to the dealerships attention since it was documented on their SECURITY FOOTAGE and their RECORDED PHONE LINES. As the 2nd CLAIM approached - it got progressively worse. I was BAMBOOZLED.

Happy to upload anything you may need - most GRATEFUL for how to get them to FIX THE CAR, RETURN THE CONTRACT MONEY they stole to ZURICH, etc...

No replies to any of the emails except a PAT ANSWER from the General Manager - dismissing everything the COMPLAINT asked him to do.

I have been very TRANSPARENT on my FACEBOOK PAGE

www.facebook.comJulie ChabotJulie Chabot is on Facebook. Join Facebook to connect with Julie Chabot and others you may know. Facebook gives people the power to share and makes the world more open and connected.

Initial Visit was on 8/28/26, car given back to with NEW ISSUES - Engine Overheating, Warning Lights, TMPS Tire needing Air still on, etc.. -Told to return on Mon 8/31/26 - waited in LOBBY for over 6 hours - told it was a TIMING ISSUE - not provided any ESTIMATE, REPAIRS NEEDED, PRICING. Car Loaner was given to me - asked to return the LOANER prior to repairs being finished (inconvenienced after just adding GAS to tank). Car finally returned to me on 9/3/26 - was NOT ASKED to sign anything but the DIAGNOSTIC agreeing to $329.99 if I chose NOT TO GET THE REPAIRS DONE. I was handed an ACCOUNTIUNG DUPLICATE INVOICE with $8,104.80 of repairs - stated PAID - as if ZURICH had already approved and paid them - I was in SHOCK!!!

I thought the leaking engine oil and other POWERTRAIN ISSUES under the Hyundai 100,000 10 yr warranty were covering whatever was wrong - why he would not share with me an ESTIMATE, DIAGNOSTIC, PRICING. Boy was I wrong - they were UNSCRUPULOUS.

Come to find out - the car was NOT REPAIRED - the ORIGINAL ISSUES told to the Service Advisor were not DOCUMENTED or HEARD properly.

They did not assess WHY THE DRAINED BATTERIES nor WHY THE CAR WAS NOT STARTING. NEW ISSUES is what I had now - dangerous driving in TRAFFIC with NO GAS ACCELERATION, STALLING, HAVING TO DRIVE WITH HAZARDS... never experienced any of this before.

Asked to bring the car back - I waited until 9/10/26 - problems started on the 5th off SEPT - less then 2 days after receiving the car back.

I have uploaded many PHOTOS of dashboard warning lights & many emails to all parties thru their PORTAL - DEALERSHIP, ZURICH, GENERAL MGR, SERVICE MGR, SERVICE ADVISOR, HYUNDAI REPRESENTATIVE

Was asked to POST what has transpired to bring me here looking for ADDITIONAL GUIDANCE - ORIGINAL COMPLAINT escalated to Mr. Eric Rios Office. Nothing has happened PRIOR to this - Dealership chose to be DISMISSIVE and not re-code POWERTRAIN ITEMS. I do have Nikita from his office that escalated the COMPLAINT - that just happened.

____________________________________________________________________________-

Hyundai Motor America Case# 43265894 - 30 days it has been - NO DRIVABLE CAR

Tue, Oct 20, 7:49 AM (2 days ago)

to erios

EDUARDO RIOS

Senior Group Manager – Case Management

Hyundai Motor America

RE: Motor Vehicle Repairs Case# 43265894

KING HYUNDAI dba

DEERFIELD BEACH AUTOMOTIVE LLC

1399 S. Federal Hwy

Deerfield Beach, FL 33441

Good Morning Mr. Eduardo Rios,

I was led to reach out to you, as you may be able to assist me in handing this COMPLAINT opened on September 17, 2026 per ZURICH'S Instructions. I have a NON DRIVABLE CAR since 9/18/2026 - Dealership never received AUTHORIZATION from me to repair anything at all, or remove any parts from my vehicle, nor steal all of my ZURICH EXTENDED WARRANTY CONTRACT - they maxed it out ($10,357.15) and did not address the MOST IMPORTANT ORIGINAL ISSUES - leaving me stranded.

I needed to have other items fixed but was not given a VOICE - it was MY CAR - how could they be so callous??? My SUN VISORS needed to be replaced - both Metal Clips popped, drivers side IMPEDES driving - mirror popped out, was hanging loose - I removed that and the excess materials it is covered in, I had water inside where the seatbelt comes out on the DRIVERS SIDE wet??? - do not know if it is also on the Passenger side as well, and ALL WINDOWS - Inside Condensation, Needed rear brakes, Front Brakes all orange rust from some Industrial Cleaner they used here to clean the rims but forgot to wash it off - horrible, Center console no longer closes and locks - must put the latch lightly in place - it always locked before. I was looking forward to NO MORE CAR PAYMENTS in a few months - most careless and negligent they were.

They chose to FALSIFY DOCUMENTS along with a FALSE NARRATIVE of the ORIGINAL ISSUES - why I came to the Dealership. They chose to SPEAK ON MY BEHALF - I never gave them PERMISSION TO DO THAT. The Service Advisor GOT IT WRONG - a Colossal Mistake that has only cost me - not the DEALERSHIP. They have NOT TAKEN ACCOUNTABILITY - but they were RUTHLESS in choosing how to spend my EXTENDED WARRANTY CONTRACT behind my back - disgraceful.

The General Manager was clueless about the FACTS because the DOCUMENTS were falsified he was looking at, only wished to make me go away. I do understand in a perfect world the DOCUMENTS should be accurate - mine are NOT.

Gary Desrosiers, the Service Advisor ended up to be a Narcissist that attacked me verbally on Security Footage and on Recorded Phone Lines - he belittled, goaded, ridiculed, made fun of, berated in front of other customers - they only look away. Very Sad! But, they witnessed. I did not treat him with DISRESPECT - Bilal is aware of this.

They chose to REFUSE to provide me a list of POWERTRAIN LINE ITEMS and a Total amount that would be refunded to Zurich - now it is over 30 days. My Life is sitting in LIMBO because of their POOR DECISIONS they made.

If that had been fixed and sent to ZURICH (the credit), I could finally have gotten the ITEMS that were ignored fixed).

On 9.16.2026 I called HYUNDAI while waiting in the DEALERSHIP for my last set of repairs to be completed - they DID NOT HAPPEN on 9/10/2026 as stated in the system. I called to find out how we could CORRECT the Powertrain Warranty Items that had been repaired supposedly and taken from my ZURICH CONTRACT intentionally - Megan was professional, very helpful, sent the Service Manager instructions - I did not realize they do not respect your remote/hybrid workers at the DEALERSHIP - that was disturbing. The Service Manager did not have time to see me the day before - when I did get to speak with him he tried to bring to my attention they were just WORKERS AT HOME - total disrespect. 

I was appalled when I was handed, a PAID INVOICE of $8,104.80 on 9/3/2026 that I was NOT ASKED TO SIGN - they never provided me a DIAGNOSIS, nor ESTIMATE, nor PRICING, nothing to APPROVE OR DISAPPROVE...  I would have caught their errors - NO ENGINE RATTLING. No Maintenance denied - they did not tell me what was due??? They seemed to BUILD A FALSE NARRATIVE just to serve themselves - most disturbing.

ATROCIOUS what they did. And they never solved the problem of the CAR NOT STARTING & WHY THE BATTERIES were being drained - 4 total, now I need a 5th battery & what I found while researching online was a STARTER MOTOR that most likely was FAULTY DEFECTOVE since last October 2025 when the CAR was not starting.

I know they are simply SELLING YOUR BRAND OF CARS, but they give HYUNDAI a very bad name. Why would they choose to NOT HONOR THE POWERTRAIN WARRANTY from my original lease of 2018?

This is my 2nd Hyundai - my first was a little ACCENT leased from this dealership, then this Elantra I did not choose personally, but I chose to be Grateful though and go along with the program. It was always a good car, that is until the DEALERSHIP chose not to respect that I was the OWNER. I always came to this DEALERSHIP until COVID, they were fearful, no longer had the EXPRESS OIL CHANGE like before - so I went elsewhere - was hard for me to make appointments during the week - people choose to JUDGE in LIFE, not knowing they have gotten it all wrong. They are NOT APPRECIATIVE.

They did me a terrible disservice fixing very expensive items of a MECHANICAL NATURE that kept giving me NEW ISSUES I had never experienced before with my VEHICLE, I believe it was an ELECTRICAL ISSUE for the two items NOT ADDRESSED - the most important items.

They also had the audacity to CHARGE MY ZURICH ACCOUNT for these NEW ISSUES that were not of my making - Stalling in Traffic, Having to Drive with Hazards on - fearing for my life, No Gas Acceleration when I lifted my foot off the brake in TRAFFIC, Putting Gas in the car and the ENGINE LIGHT would go on (Code P1180?) - VERY FRIGHTENING.... I did have crazy drivers yelling at me - TURN YOUR HAZARDS OFF.... my goodness. I did not come to the DEALERSHIP with these issues - never had these problems ever in my life with any car I ever owned.

When I needed a new BATTERY on a Saturday afternoon in June of 2024 because it would not start, and  2 ladies were kind enough to jump start me - I chose to go to the CLOSEST LOCATION to get a Battery - so I could drive 2 hours back to where I was working since only MAY 2024. The dealership on a SATURDAY afternoon did not cross my mind, I believe they were closed - I went to Pepboys, never had been there before. This was how the journey began - we are on number 4 battery in need of a 5th battery now since it was DRAINED as well. The battery was BRAND NEW the day I visited the DEALERSHIP on Friday 8.28.2026.

Because they were playing with my LIFE by their words and actions, I chose to file a Complaint with the BBB and the FLORIDA ATTORNEY GENERAL recently, I asked for all of the money they STOLE to be returned to ZURICH CONTRACT kindly so I could get my CAR REPAIRED elsewhere - because they refused to re-code and HONOR the Hyundai Powertrain Warranty, refused to call me a TOW TRUCK for their errors, and basically dismissed anything I said to them unless I CAME UP WITH MORE MONEY - a money pit.

They do not CARE ABOUT THEIR CUSTOMERs - sad!!!

I realized they put themselves in a precarious position of FALSIFYING their INVOICES and DIAGNOSIS (dated 9/10 - sent 9/24 in error by TEXT... looks like someone's WORKSHEET).  Wrong Tire (RIGHT REAR was the issue as seen in many photo's, GOOD BATTERY 12V, ESC - Electronic Stability Control (SOLID LIGHT - NOT FLASHING LIGHT, (see pdf) etc.... The DOLLAR AMOUNTS, COSTS and SERVICE ADVISOR DECLINED and a FALSE NARRATIVE, they NEVER included me but verbally called it a "TIMING ISSUE: - what does that mean?

My last initial visit began on 9/10/2026 where Gary would not give me my car back - kept me waiting to almost 5pm - never had he done that before - a FIASCO in the waiting area and the Service Bay with witnesses.  Then 9/11/2026 to pick up the CAR and then 9/16/2026 for FINAL REPAIRS that were suppose to FUX ALL PROBLEMS - what I was told.  That did not happen. Car no longer started on 9/18/2026 - not the Battery.

I am a RETIRED SENIOR CITIZEN that is displaced - I had $10,357.15 to FIX the items that were important, to make sure I had a SAFE VEHICLE to drive - they DID NOT CHOOSE to include me in anything - it was like being VIOLATED & RAPED, their dismissiveness. Total Disrespect for another HUMAN BEING - horrible.

I have tried to upload all emails, photos to the HYUNDAI PORTAL - I still have TEXTS to Gary Desrosiers that have NOT BEEN uploaded though.

I ask for your HELP Sir - I am most grateful for you taking the time to read what I have written. Just a small synopsis of what went wrong here at the DEALERSHIP. 

When a CUSTOMER is not heard and a $10,357.15 colossal error has occurred - with the ORIGINAL ISSUES not being addressed - that is a HUGE PROBLEM!!!

What can be done to rectify this mess the DEALERSHIP CREATED?

I look forward to hearing from you - happy to answer any questions you may have.

With Much Gratitude,

Julie Chabot

P.S. It would be nice if a customer does purchase a ZURICH EXTENDED WARRANTY CONTRACT knowingly OR unknowingly like myself - that you REQUEST the DEALERSHIPS to immediately upload that information within the first 30 days into your system - GAP was also sold to me as a "REQUIREMENT of my BANK" - CHASE of almost 30 years, that come to find out was only a Lie.
______________________________________________________________________-

THE BEGINNING of he ISSUES upon receiving car back 9/3/2026

Car stalled at Red Light - Engine Light comes on, Electronic Stabity Contact ( ESC) Light too

Wed, Sep 9, 8:47 AM

Hi Gary,

Car drives nice - but some strange things happening.

I will try to come in either today or  tomorrow.

LOW TIRE PRESSURE warning never went off - tire has stayed filled. Light has always automatically gone off when tire is filled with Air. (TMPS)

I looked up where it can be turned off manually under the steering wheel somewhere. Will leave that in the mechanics hands

Today was frightening - sitting at a RED LIGHT with my foot on the brake. car stalls - BATTERY LIGHT & all other Warning Lights come on, I immediately shut the car off, then restarted and was able to drive with many cars behind me - I was in the front. Never had this happen.

Engine light appears upon starting car, stays on, and also goes on & then will turn of by itself. Pictures taken.. 

That car with skid Mark's SYMBOL -Electronic Stabity Contact (ESC) Light  - would stay on all weekend - why is that? Then again yesterday? 

Right now only the TMPS is staying on.

I attached what Google showed about the ESC.

I did not receive a receipt for the $100 deductible paid in cash.

Thank you So Much,

Julie Chabot

__________________________________________________________________________

Fwd Attachments: Car stalled at Red Light - Engine Light comes on, Electronic Stabity Contact ( ESC) Light too

Wed, Sep 9, 11:25 AM

Hello Gary,

Forgot to Attach these for you.

Car just stalled again on SUNRISE BLVD - sandwiched in - had to turn the car off and turn it back on at a red light - I put my hazards on. Something with the gas pedal - intermittently. Frightening ...

When I brought the car in - something was EATING UP THE BATTERY - three batteries replaced in 10 months - the last one I had them check what could it be - NO MUSIC, NO CHARGING of PHONE, DID NOT HAVE AIR then.... strange. 

All car dashboard lights would come on - key fob was NOT BEING ACKNOWLEDGED - car would not start more than 75% of the time - it had a mind of it's own.

I am very concerned for my SAFETY while driving - I nevver had all of these issues.

I am certain they can check the TMPS and other warning lights and figure out what is causing these NEW ISSUES. 

Thank You,

Julie

(PHOTOS OF DASHBOARD, SCREENSHOTS of what I found - were provided to him/the Dealership)

The ESC warning light indicates a problem with your car’s Electronic Stability Control system, which helps prevent skidding and maintain vehicle stability.

What ESC Is

ESC stands for Electronic Stability Control, a safety system that automatically adjusts individual wheel brakes and engine power to help keep your vehicle on course during slippery conditions or emergency maneuvers

Kelley Blue Book+1. It works by comparing your steering input with the car’s actual movement using sensors like wheel-speed sensors, a steering angle sensor, and a yaw/lateral-G sensor

obdadvisor.com+1. ESC is standard on most modern vehicles and significantly reduces the risk of spin-outs and rollovers

_______________________________________________________________________________

Car stalled 4 times - Battery Light & Engine Oil light as well as ESC and the KEY FOB Light go on - Part 1

Thu, Sep 10, 7:43 AM

Good Morning Gary,

Our recorded call yesterday did not go well - you appeared to be threatening me that you'll never be able to prove what's happening to the car. I felt as if you were attacking me. You called me. I only wish for these NEW CAR ISSUES to be addressed.

I did not come to the dealership with these NEW ISSUES that I never experienced before. The car NEVER INTERMITTENLY stopped working before. Your words on that receipt, along with mileage is inaccurate - for the record. That does not look good.

Just prepared for Zurich is what it appears like.

Under the hood, was disturbing to find a disposable rag. white spray all over the engine cover, battery, etc...

As if something exploded? No one bothered to clean up?

The last time it stalled was sitting in place with the Air Co Running this AM - was not driving yet.

I feel the car was not finished being fixed. I am very disappointed that you would give the car back to me in this shape with the TMPS still on. As if no one cared. Not cleaned off.

Here is what happened - see attached

With Much Gratitude,

Julie Chabot

(PHOTOS WERE ATTACHED of Dashboard Lights)

________________________________________________________________

A Few Questions - Julie Chabot Hyundai Case Number #4326589

Sat, Oct 17, 1:26 PM (6 days ago)

to Justice, HCCM, Shawn, Mark

Good Morning Justice,

The invoices were FALSIFIED - I never APPROVED or DECLINED anything - they NEVER GAVE ME AN OPPORTUNITY to make decisions for MY VEHICLE - with the guidance of the DEALERSHIP of course. But, I was not aware of ANYTHING until AFTER THE FACT.

The ISSUES WHEN I ARRIVED on 8/28/2026 as stated in PRIOR EMAILS are not what is stated on CLAIM #1 or CLAIM #2.

 What the ORIGINAL ISSUES were that I shared with Mr. Gary Desrosiers: 

 1. 3 drained batteries in less than 10 MONTHS - my 4th one installed the VERY SAME DAY I visited the dealership (4 batteries in ALL over 26 months) I finally questioned why? (SAME ISSUE from 10.15.2025)  NOT ADDRESSED

 2. Why were the BATTERIES being drained? What was causing this? NOT ADDRESSED

Received a lecture on SECURITY FOOTAGE with witnesses about Pepboy’s BAD BATTERIES on 9/16/2026, what he was trying to tell me - he was a CHARACTER ACTOR - not a good man bullying & attacking me. 

 3. Engine Light on - NO OVERHEATING THOUGH   NOT ADDRESSED

 4. Pepboys found a P1180 code - which is a FUEL DELIVERY SYSTEM ISSUE. Odd that when I went to NAPLETONS they actually did a FUEL DELIVERY SYSTEM COMPUTER UPDATE SUPPOSEDLY, when I also got my CAR ISSUES EDITED tor America Case# 43265894 OIL CHANGE. I was told that was NOT CHECKED - it turned into a DIFFERENT CODE Gary told me. NOT ADDRESSED

 5. Car not starting - entire Dashboard of all Warning Lights on with KEY FOB LIGHT - was not a DEAD CELL BATTERY for the Key Fob, changed that several times (SAME ISSUE FROM 10.15.2025 - NEVER DOCUMENTED PROPERLY)  NOT ADDRESSED

 6. ENGINE trying to start - heard vibrating, as if gremlins were in there. Knocking, NO JUICE from the STARTER MOTOR - SLUGGISH. I would try to start it several consecutive times - sometimes it would start, sometimes it did not. (SAME ISSUE FROM 10.15.2025 - NEVER DOCUMENTED PROPERLY) NOT ADDRESSED

 7. No Air Conditioning any longer - even though I took it to Napleton's - only lasted 2 months. They did not diagnose it properly - they are an IN and OUT kinda DEALERSHIP. Changed out lower assembly hoses on receipt. 

 8. GRINDING underneath the car on the right-hand front. 

 9. TMPS warning light did not go off when AIR ADDED - tried it again, it worked perfectly. Dealership never addressed the ISSUE - but I was told a few lies. It just needed AIR - then it went OFF AUTOMATICALLY like it always did. They added it to my receipt as if they TOOK CARE OF IT at N/C - that is DECEPTIVE.   NOT ADDRESSED

 10. MY BRAKE LIGHTS WERE ALL ON - the car was NOT ON - and I was NOT IN THE CAR but standing behind the TRUNK... Gary knew this, to me it appeared like an ELECTRICAL ISSUE. How did he know??? 

 11. ENGINE OIL LEAK seeping out sides and back where cover was (SAME AS 10.15.2025) - no one ever shared this with me before.   

As I have come to understand now, Gary Desrosiers had the INABILITY TO RETAIN, LISTEN and UNDERSTAND what I told him - he only saw $$$ Lets be REAL here - why would they HIDE THIS FROM ME THE ISSUES NEEDING REPAIR on my Vehicle (Not Yours) - and remove me from the EQUATION - $$$$ 

Gary was unprovoked each & every time he BULLIED ME in your Dealership.

This is so disgusting on so very many levels - Womanizers

I DID NOT sign Claim #1 (790734) at all - never saw it until the repairs were supposedly completed on Sept 3rd, 2026 and my car was being returned to me with WAENING LIGHTS still on. It was only a "DUPLICATE" - not the one you sent me Justice.

Claim #2 (791200) given to me after the car was repaired supposedly on Sept 16, 2026 - I realized I should NOT HAVE SIGNED IT AT THAT TIME when they were going to retunr my car to me once again NOT REPAIRED .... only lasted 1 1/2 days - Gary was SNARKY & DISRESPECTFUL on your recorded lines on Sat 9/19/2026, documented in previous emails already - they really are FRAUDS. 

Why did you PAY THEM without my approval or signature?

I was NEVER informed of MAINTENANCE DUE with my non- drivable car. Common Sense: why would I decline something that was needed when I had the funds to FIX EVERYTHING - I thought?

* Please guide me to where I can find the UNNECESSARY NOT APPROVED INSTALLATION OF A NEW FUSE BOX on the Claims - which one was that approved on your end? 

* Why would you APPROVE MISC REPAIR with NO DESCRIPTION - just a PRICE?  (on a few line items - hidden from the customer??? - not good for the customer to ever do that - NO WARRANTY???)

Everything REEKS of Deceptive Trade Practices.

I needed the DEFECTIVE SUN VISORS with broken plastic molded innards and Broken Clip(s) to be replaced. - the driver's side IMPEDES DRIVING horribly. But Kayla in "CLAIMS" said, you are MAXED OUT - that was why.

What did you REQUIRE to approve both of these claims?

The code reader access is hanging and fully visible with this FUSE BOX - NOT SECURED - I doubt it would ever work properly - looks like someone jerry rigged everything they did to my CAR - horrible. Inexperienced MECHANIC - whoever did this last CLAIM #2 (from 9/16/2026 - date REPAIRS ACTUALLY TOOK PLACE) - who damages another's property and pretends NOTHING HAPPENED - YOU ASK FOR HELP.

 I did NOT NEED many of these items supposedly installed and approved by the DEALERSHIP ONLY - not I.

I was never given a

* Diagnosis for either CLAIM

* Estimate (for over $150 in repairs)

* List of Repairs needed

* Never signed anything AUTHORIZING YOU TO RELEASE FUNDS TO THEM

ONLY SIGNED A $329.99 DIAGNOSIS - that I was aware from my LAST VISIT in 2025 that would disappear if I APPROVED REPAIRS. Gary had TWO copies but did not give me a COPY???

Nor did he state anything to me about the process - he is a Shyster of the nth degree. Commission and Bonus - his only GOAL

I was NOT GIVEN ANY OPPORTUNITY to APPROVE OR DISAPPROVE any line item or repair nor maintenance.\

The GENERAL MANAGER is looking at papers/files in the computer on his end that are ACTUALLY FALSIFIED documents never sent to me or handed to me.

Most disturbing - my car has NOT BEEN moved since Sept 18, 2026. FAULTY DEFECTIVE Starter Motor will not turn the ENGINE ON, another DRAINED BATTERY #4 on Oct 2nd, 2026. Car Dead.

I need this to be rectified and the GUILTY PARTIES to take accountability for fixing their errors - NEGLIGENCE with another's property. It has been OVER 1 month NOW.

I have provided the ATTORNEY GENERAL of FLORIDA a COMPLAINT FILED thru their office along with much of the emails, claims, invoice, etc....

I am a most patient & understanding person - but the DEALERSHIP RAPED ME - you took all of the ZURICH CONTRACT and made POOR CHOICES on BOTH CLAIMS with my extended contract money of $10,357.15 - fixing things NOT BROKEN or in need of BEING FIXED and did not DIAGNOSE IT PROPERLY, the ORIGINAL PROBLEMS - I did not GIVE PERMISSION for that to happen - NOR am I responsible for YOUR NEGLIGENCE. And you CHARGED me for your ERRORS on Claim #1 and #2 - items NOT NECESSARY.

From Gary Desrosiers WORDS and ACTIONS, he set me up - almost all of that is verified with your SECURITY FOOTAGE and RECORDED PHONE LINES. He is a GAMBLING MAN - with others LIVES and PROPERTY and you as a DEALERSHIP allowed it to happen.

The time is NOW Gentleman - am hoping your employees come forward to TELL THE TRUTH.

God Speed ...

With Much Gratitude, 

Julie Chabot

_________________________________________________________________

I am requesting advocacy help regarding the termination of my YouTube channel, Wondercore65, first and originally known as WordGirl&NightcoreFTW AlejandroFTL Animations, and which maintained a clean 8-year record with zero active strikes. It was removed from YouTube on June 19th for alleged sex and nudity, and I was confused because I had absolutely NO idea what content on my channel violated the policy. Matter of fact, I have never possessed nor have posted anything sexually explicit or inappropriate on my channel.

From what I did experience though, I was doing a multi participant livestream on June 15th. When I added one guest on stage (actually the second one who came by the way), he allegedly played an explicit video of a person who was probably birthing something and I acted IMMEDIATELY to delete it from my channel as soon as I became aware of it. I had to make a new livestream as a replacement which was clean and had no issues unlike the original, and luckily, I did not get a warning or a strike that time. I experienced a similar incident back in September 2023 which resulted in my very first and only warning for the same policy and had already expired 5 months later. That too I also immediately deleted from my dashboard right before the warning was issued.

YouTube Support has continuously refused to provide the specific video titles or timestamps that allegedly violated policy, hiding behind scripted claims of a 'human review' on content that was already deleted. I even tried to reach out to them on Twitter (now called X), and told me that the decision stands as well as ignoring me, just because my appeal was rejected.

I have compiled my dispute document, my appeal video, and channel history from Google Takeout in Google Drive, and I need help reaching corporate liaisons who can review the actual backend timeline.

https://drive.google.com/drive/folders/1-88hqOBegFLM7CTuS5iG-OHFw9dvdBai

On July 7, 2026, I received a safety recall notice from Galanz regarding my refrigerator which I purchased from Home Depot on March 31, 2021.

I contacted the company to help me fix and prevent any potential issue that I have to deal with. I received the replacement parts at around Sept. 1, 2026 and a technician showed up in my home on Sept. 11, 2026 to do the repair.

Now, after the repair, my refrigerator is no longer cooling. The lights inside still turn on but the cooling system is completely shut off. I am stuck with a non-working refrigerator since Sept. 11, 2026 and I have been calling the Galanz company to resolve this issue.

After researching online, I have learned that I am not the only one who is experiencing the same issue.

What can I do to get this resolved as soon as possible?

Wow I just joined

A few weeks before San Diego Comic-Con, Booking.com canceled the reservation for lodging that I had made more than a year out. They were helpful and assured me in writing that if the original accommodation became unavailable, I could book a suitable alternative and they would “cover the price difference.” They explained the requirements, and I made sure to book an alternative property through the site that matched those specifications.

Concerned about the substantial expense during San Diego Comic-Con, I contacted Booking.com multiple times, making sure that the alternative property would qualify. Especially since properties this close to comic con were dramatically more expensive (an $12,107 specifically).

Booking.com confirmed they could “cover any price difference” and even specifically mentioned that they would process my “reimbursement” and instructed me to obtain a final, zero-balance hotel invoice after the stay to demonstrate full payment of. None of these emails stated that this repayment would be in the form of Booking.com travel credits.

Their own representative over the phone assured me that I would receive the repayment in direct deposit, cash payment. Yet once all was said and done, I was given repayment in the form of Booking.com credits. The customer service team maintains that there is nothing they can do to process the payment, despite confirming via email and phone that they could reimburse me.

I am seeking monetary reimbursement of the accommodation price difference that Booking.com repeatedly promised to cover, rather than travel credits. Can you help me identify and contact the appropriate executive or escalation team? I keep getting trapped within the Booking.com customer service loop, and I realize that this is an issue beyond the authority of most customer service representatives. Any guidance would be greatly appreciated.

Back on July 25th.  I gained back possession of my KIA and paid all necessary fees. Then went to Central FL to get my car from KIA's holding location in Central FL on August 14th.  I am going to fast forward to the issue with the registration.  I was driving on September 17th; my license plate expires 9/26.  The office pulled me over and stated that my license plate expired on my birthday, 9/15 (I know he was being dramatic). I made an appointment to the DMV on my day off on October 2nd to get my registration, I was then told that they do not show any registration in the FL DSMV system in my name.  I gave them my car VIN#.  They advised me that Hyundai AKA KIA America is the only owner on the title and that this change was made on August 11th.  I called KIA Finance on Oct 2nd to resolve the issue, and I was bounced around for about 3 hours from Customer Care to Collections to Reinstatement and then Consumer Affairs.  No one seemed to car that my car had been sitting with no registration and I am not able to drive.  I called multiple times, every day and spoke with representatives that told me that they couldn't help.  Finally, 2 weeks ago, I thought there was light at the end of the tunnel, I spoke to a supervisor names Alejandra who advised me she was opening a case and sending me title paperwork in the mail.  I never received anything but a KIA Statement.  I called and spoke with another supervisor, Samira, she told me that a case was open but someone from the Care Team was supposed to contact me on next steps (didn't happen, until Monday 10/19) and she would mail me a notarized letter to take to the DMV, well that never happened either.  Monday, October 19th, Anais with the Care Team called me and stated that the reason that FL DSMV system does not have registration for me is because they never moved the title back under my name once I gained back possession of my car.  I already knew this and have explained this over and over.  NO one emailed me back or called me until Monday.  She stated I would have to sign documents and send back so the title team can add my name back to the title.  I asked her if this form can be emailed due to the fact that I have spent countless amount of money renting cars on Turo because I can't drive my car legally, this has caused a tremendous financial strain.  She said, she will ask and let me know.  I also inquired about compensation for the Turo rental cars I have had to rent due to their negligence and error. She also mentions she will request if that is possible and for me to email her my rental car receipts.  I emailed her the receipts immediately.  Again, no response or acknowledgement.  I called Anais today, and she checked her notes and said there were no updates, and they are not able to do anything about me having to pay for other forms of transportation.  She said she will escalate the case so my name can be added to the title.  I thought this would've been escalated after you heard my concern from Monday and that I need to be able to drive my car.  I expressed this and it seems like there is no concern.  I finally reached out to KIA Corporate and spoke to Courtney today; she was no help because she says KIA Finance has to resolve this matter.  This issue is making me physical sick.  I am tired and coming to the end of my funds.  I can't continue to rent a car, but I have to work. I work 45 to 50 minutes from my home. 

On 14 October 2026, I purchased a Redmi Note 13 5G from Amazon, which was advertised and sold to me as a brand-new device. After opening the package and starting the setup process, I noticed a vertical line appearing on the side of the display. I immediately contacted Amazon regarding the issue, and as advised by them, I visited an authorized Xiaomi service center for inspection.

At the service center, I was informed that the device was registered as a refurbished phone and not a new device as represented at the time of purchase. Due to the device being identified as refurbished, the service center informed me that they could not process the replacement under the 10-day replacement policy applicable to new devices.

I immediately raised the issue with Amazon and informed them that I had received a refurbished device instead of a new one. After numerous calls, emails, and providing the required proof and details, Amazon finally initiated a return request. However, while the issue was still unresolved, the condition of the device deteriorated further. The display developed a major fault, the entire screen turned green, and the phone became completely non-operational.

The same issue was already communicated to Amazon customer support, including the fact that the display was not working. Despite this, when the pickup was scheduled, the delivery executive arrived on the pickup date but refused to accept the device, stating that the screen was not working. This condition had already been disclosed to Amazon, yet the pickup was denied. As a result, the defective device is still in my possession, and Amazon has failed to complete the return process or provide any resolution.

Amazon has supplied me with a refurbished and defective device while representing it as a new product and has failed to resolve my complaint despite repeated follow-ups, calls, emails, and submission of evidence. This amounts to an unfair trade practice, deficiency in service, and sale of a defective product. Due to this, I have suffered financial loss, inconvenience, mental harassment, and loss of trust as a consumer.

can someone please advise me what I can do to get this issue resolved.

In May 2026, I moved to a new home and, somewhere in the process, an outstanding Verizon Home Internet balance slipped through the cracks. I wasn’t aware that I owed anything. I received no calls or emails notifying me of a past-due balance, and the last bill Verizon says it sent was mailed to my old address on July 24.

I had arranged USPS mail forwarding, but the people living at my previous address later told me they hadn’t seen any Verizon mail. I was also out of the country for work from May through September, which made it even harder to discover what was happening.

When I finally learned about the outstanding balance, I paid it in full immediately. I thought that would resolve the issue. Instead, I discovered that Verizon had reported negative information to my credit report, and my credit score dropped significantly and I will have that negative collection on my report for 7 years.

I’ve spent considerable time trying to resolve this. I’ve contacted customer service multiple times, attempted to escalate the issue, and filed an FCC complaint. Verizon’s Executive Relations team reviewed my request for a goodwill deletion but declined, explaining that I was responsible for updating my address and that the company had followed its procedures.

I understand that I had a responsibility to update my account information. I also understand that paying a debt doesn’t automatically erase accurate negative credit reporting. What has been frustrating is how difficult it has been to get a clear explanation of the original charges, the timeline of the account, and the information Verizon reported to the credit bureaus.

I’ve been directed to Verizon’s Recovery team for those details, but I still haven’t been able to get the answers I need. Now I’m seeking help from Elliott Advocacy and exploring other executive-level contacts in hopes of getting a thorough review.

I’m not asking to avoid a legitimate bill. I paid it as soon as I learned about it. I’m asking for a fair review of the circumstances and consideration of the long-term consequences of a credit report entry that has already caused a significant drop in my score. I continue to get told that it’s Verizon’s policy and they can’t do anything about it.

This experience has been a frustrating reminder of how quickly a seemingly small billing issue can turn into a much bigger financial problem.

My family booked a Thanksgiving vacation package to New York City through Priceline for three travelers, totaling $5,151.14, including hotel fees.

Due to an unexpected change in our traveling party, we decided to drive rather than fly. We’re keeping our hotel reservation.

On October 19, I canceled our outbound American Airlines flights through Priceline and received approximately $700 back. However, the app wouldn’t allow me to cancel our three Delta Main Classic return tickets because their free-cancellation deadline had expired October 18.

I contacted Priceline on October 20, just two days after the deadline, requesting a one-time goodwill cash refund exception.

Priceline sent me to Delta. Delta said Priceline had to handle the request because it issued the booking. I called Priceline again and spoke with a supervisor named Jesper who repeated the cancellation policy and referred me right back to Delta.

I understand the tickets are ordinarily nonrefundable, and I’m not claiming an automatic right to a refund. My concern is that nobody could tell me whether an actual goodwill waiver request had been submitted or whether someone authorized to consider exceptions had reviewed our situation. He said he was as far in the chain as I could go.

I’ve now submitted complaints to the Priceline Legsl Department, the U.S. Department of Transportation and Delta Customer Care. I also have a Priceline customer service case number and have contacted Elliott Advocacy.

I’m hoping someone here can advise me on three questions:

1. Is there a Priceline corporate customer relations or ticketing escalation department that can request a goodwill cash refund waiver from Delta?

2. Is there a way to determine whether Priceline actually submitted a waiver request?

3. How can I pursue a cash refund without risking the remaining value of the tickets before departure?

We are not seeking a hotel refund or cancellation. Our request concerns only the three unused Delta return tickets.

I’d appreciate any guidance from advocates who have experience resolving third-party airline booking disputes.

Hi everyone,

I’m hoping for advice from anyone who has dealt with Kia America’s escalations team or gotten goodwill assistance from Kia.

I bought my 2018 Kia Optima new. In February 2026, it had an engine/powertrain computer reprogramming, and then it needed a Theta II engine replacement under warranty. The car was at the dealership from August 8 until the end of September, nearly two months. When I picked it up on October 9, it felt shaky on the drive home, and since October 11 it has had a new, unfamiliar smell. My family no longer feels safe driving it, so we’re borrowing a relative’s car for now.

An attorney reviewed my situation and declined the case because of the lemon law’s statute of limitations, so I’m working directly with Kia.

Kia escalated my case on October 9. I followed up by phone and email on October 13, then emailed Kia’s Consumer Affairs office on October 15. No one from the escalations team has contacted me, and I haven’t been given a timeline.

What I’m hoping for: I’d like to stay with Kia and buy the 2026 K4 I was driving as a service loaner. KBB values my Optima at $5,285, and I owe $3,354, but the dealership’s trade-in offer was far below KBB and would leave me underwater. I’ve asked Kia for goodwill trade assistance toward the K4.

My questions:

1. Has anyone received goodwill or trade assistance from Kia after a Theta II engine replacement? What did they offer, and how long did it take?

2. Is there a better contact or approach for getting Kia’s escalations team to respond?

3. Any tips for getting a fair trade-in value from the dealer?

Thank you for any advice.

What started as a simple request to change my Xfinity internet plan turned into a nightmare with two carriers. Xfinity wouldn’t let me make the change online and kept redirecting me to call or chat. When I did, reps hard-sold me on an Xfinity Mobile plan and then pushed an Apple Watch plan before they would process my internet change. After I switched my phone to Xfinity Mobile, they told me my number had been ported from AT&T. Relying on that, I canceled my AT&T service several days later, only to learn the port had never happened. AT&T then told me my number, which I’ve had for 20 years, had been “destroyed,” even though federal rules require carriers to hold disconnected numbers for at least 45 days before reassigning them. I’ve since spent more than 20 hours on the phone with AT&T trying to reinstate it. Every transfer and every new call meant repeating my whole story and resending the same information. They ran seven “soft” credit checks on me and sent me to their fraud department, where I had to answer questions about my relatives’ addresses to prove who I was. On my last call, when they couldn’t complete the activation, they pressured me into deleting every eSIM on my phone, including my Xfinity one. It still didn’t work. Now my phone has no service while I wait for a physical SIM card, and when I asked how to get my Xfinity service restored, AT&T told me to call Xfinity. I’ve filed an FCC complaint and formal Notices of Dispute with both companies, but no one should have to go through this to keep their own phone number.
Does anyone have advice on what to do next?

My account was disabled for age restrictions (Australian Under 16 laws) despite meeting the requirements at the time my account was disabled - DOB: 27/11/2008

I then waiting until the 13th of october for the date my account was set to be restored, yet this hasn't been processed and I can reactivate my account.

I have email the Instagram officials linked on the BACKCHANNEL account a few days ago and have used all of the other methods of contacting instagram.

I would appreciate any help.

Thanks

Henry

Instagram suspended/dusabled my instagram account.

Username - @krv_suryansh2009

I just want to request a review of my instagram account. My account does follow all the community standards of instagram but by mistake my account got suspended. Please take a look over it and reactivate my account.

Phone number - 8234094405

Email address- [email protected]

I booked a non-refundable hotel reservation through Accor’s official website. However, the confirmation email had a completely blank “Cancellation Policy” field, with no statement that the booking was non-refundable.

I contacted Credit Saison, the Japanese issuer of my American Express-branded card, and requested a chargeback review under reason code C31.

C31 covers goods or services that differ from their description. Under this process, merchants may be required to provide evidence that the cardholder agreed to the relevant terms.

I was requesting a review under American Express’s chargeback rules, not asking Credit Saison to negotiate a refund with the hotel.

I believed chargebacks were a shield designed to protect consumers. But in my case, the fact that my card was issued by a third-party company became a barrier to reaching that protection.

Ultimately, no formal chargeback was ever submitted to the American Express network, and American Express itself never reviewed my dispute for chargeback eligibility.

Here is what happened.

Credit Saison initially told me that chargebacks were possible only for unauthorized transactions or promised refunds that had not been processed.

My request was rejected before my evidence was examined. I had to insist repeatedly just to obtain an email address where I could submit my documents.

When I demanded to speak with the chargeback department, Credit Saison called me back and questioned me in detail about the blank cancellation policy.

If only those two categories were eligible, why was such a detailed inquiry necessary?

The explanations kept changing.

I was first told that an “Amex desk” had been consulted. It turned out to be a department within Credit Saison, not American Express itself.

After I contacted American Express directly, Amex communicated with Credit Saison about my case.

Credit Saison then told me that Amex had reviewed the matter and instructed Credit Saison to contact me, followed by the conclusion that my case was not eligible for a chargeback.

This gave the impression that American Express itself had decided whether my case qualified for a chargeback.

Only after detailed questioning did Credit Saison clarify that Amex had not made that decision. Credit Saison had determined internally, under its own procedures, that my case did not qualify under C31.

Credit Saison provided no specific reason for its C31 decision, either verbally or in writing. My request for written clarification of who made the decision and on what grounds was refused.

Credit Saison maintained that its decision was based on American Express’s chargeback rules.

Meanwhile, in its October 8 written response, American Express stated that individual chargeback decisions are made by the card issuer, and declined to disclose details of the issuer’s procedures.

The issuer points to Amex’s rules. Amex points to the issuer’s responsibility for individual decisions. Yet neither has explained the specific grounds for refusing to submit my dispute for a chargeback.

I therefore submitted a formal written inquiry to Credit Saison’s risk management and audit departments.

On October 16, its customer service department replied:

“After reviewing the call records and the history of our handling of this matter, we concluded that the entire process was conducted in accordance with our internal rules.”

(Translated from Credit Saison’s Japanese letter.)

Even after reviewing the call records, Credit Saison maintained that its overall handling—including explanations that could lead a cardholder to believe Amex had made the decision—complied with its internal rules.

The response did not clarify whether its audit department had conducted an independent review.

I am not arguing that every disputed transaction should result in a refund.

Why must consumers fight just to have their evidence considered—and still be denied a clear explanation of why their dispute never reached the American Express network?

If this is how the process operates, how clearly are consumers informed about the authority and discretion of third-party card issuers? Do we truly understand how much control an issuer has over whether our disputes ever reach the American Express network?

An American Express-branded card carries the Centurion.

But when you need its protection, will the Centurion turn to face you—or keep looking the other way?

I am reaching out to request your assistance with an unresolved accessibility and consumer rights issue involving Princess Cruises (Voyage Dates: 8/2/26-8/9/25)

As a passenger who utilizes a wheelchair, my family booked a designated accessible stateroom to ensure a safe, independent, and reliable environment for me. Instead, throughout the entire cruise, our designated accessible corridor was systematically blocked by heavy housekeeping carts and massive corporate equipment left unattended by ship staff. This physical barrier occurred nearly every time we attempted to leave our stateroom, completely cutting off my path of travel and creating a dangerous safety and emergency evacuation hazard.

To be precise, I use a wheelchair with a 16” seat, compared to the standard 18” seat width, meaning my chair is not oversized by any metric. If my chair could not physically get by these housekeeping carts, it is likely that no other wheelchair user could pass through that corridor either.

Frontline crew members repeatedly failed to keep this egress clear. As a result, my family members were forced to perform manual labor—physically moving heavy corporate equipment themselves—just so my wheelchair could pass through the hallway. We reported this directly to our Room Steward and the ship’s Concierge in the Sanctuary level of the ship, but staff failed to rectify the situation, and the hazard persisted for the duration of the cruise.

When I escalated this issue to the executive offices of Princess Cruises and Carnival Corporation, they refused to refund this structurally deficient contract. Instead, they offered a nominal $250 future cruise credit. Offering a credit that forces me to spend more money with their company to receive any form of "compensation" for an ADA violation, embarrassment, and stress is unethical and entirely profit-driven. It completely ignores the human element of this situation. Furthermore, as a constructive resolution, I explicitly requested that Princess Cruises take corrective action to prevent future hazards by purchasing smaller hallway carts that do not compromise accessible egress. Executive leadership has met this safety-focused request with complete silence.

The Federal Maritime Commission (FMC) confirmed that standard customer service and cabin structural issues fall outside their limited jurisdiction and recommended targeting California consumer entities. I have filed a formal consumer protection complaint with the California Attorney General, and a civil rights complaint is active with the U.S. Department of Justice (DOJ).

I have clear video evidence documenting these structural failures. I want to explicitly clarify what the three videos show:

Video 1: Shows an employee eventually coming to assist. However, by this point in the cruise, my brother and sister-in-law were so entirely used to moving corporate equipment out of our way themselves that they began clearing the path before realizing an employee was nearby.

Videos 2 and 3: Clearly show the massive housekeeping carts completely blocking me with absolutely no employee anywhere in sight.

I am seeking a full financial refund of the cruise fare for me and my family, as Princess Cruises failed to provide the accessible contract we paid for, and they refuse to address the underlying safety issue. I am perfectly comfortable with my name and the details of this case being published on your platform if it helps bring accountability to cruise line accessibility standards.

Thank you for your time and advocacy.

I would like to formally appeal and request a complete waiver of the CAD $1,415.16 penalty fee assessed against my VRBO hosting account following a recent reservation cancellation on July 27, 2026. The guest booked instantly and within 30-45 minutes of receiving the notification I reached out to the guest to inform them that I had other guests staying as they had extended their stay.

Unfortunately the guest was not cooperative and as this booking was after checking time & past 8pm MST they received the checking details and were being uncooperative refusing to cancel thus I initiated the cancellation to avoid them showing up at the property as they were "threatening to show up and share with the existing guests". The same guest engaged in harassing behaviour, direct phone harassment, and refusal to cooperate with standard cancellation procedures, which was a great guest misconduct & raised safety concerns to me as a host and to the existing guests.

The double-booking was caused on VRBO’s platform, despite external calendars being properly configured and connected since listing inception. I have provide screenshots confirming active, long-standing external calendar connections and configuration settings.
Also on another note, VRBO’s system independently flagged and issued an official Notice of Cancellation due to potential policy/account violations associated with the said booking.
The penalty fee severely threatens the financial viability of operating our small family-supported hosting business.
Initially VRBO quoted price mismatch as their reason for refusing the penalty waiver. When I call their customer support they changed it to host responsibility to keep calendar updated. If the calendar is synchronized and it didn't as it should, and I requested the client and they didn't initiate cancellation, VRBO shouldn't penalize me for initiating the cancellation.

The penalty fee exceeds earnings we've generated from the booking and VRBO platform since 2024 which severely impairs our business operation. Penalizing a compliant host under these circumstances undermines host partnership trust and platform fairness. They have sent me an invoice and are tying to remove it from my account. Has anyone here have this experience and how did you go about it? Or how can I advocate for myself?