Illustration of a rental car returned late at an airport counter

The meter stops when you hand back the keys. The bill doesn’t. (Illustration by Dustin Elliott)

✈️ Hello, from somewhere above the Atlantic — The boys and I are coming back to the States after a one-year absence. So what did we miss? Just kidding. I’ll tell what isn’t funny: That nine-hour time difference between Europe and the West Coast!

Today’s lead case may or may not be fully resolved. One of our readers booked 27 days with Europcar in France on a voucher that promised unlimited mileage. Traffic on the way back to Charles de Gaulle put him at the counter three hours late. The final bill carried an extra $650 for kilometers his contract said he’d never have to count. What makes the 28th day so expensive?

On Backchannel, Amine Guessous lost an 18-year-old Facebook account to a notice that gives him 30 days to appeal and no working way to file one.

Confidentially: The Federal Trade Commission is mailing $9.8 million to people who wired money from a Walmart service desk and never saw it again. The employee taking your form works for the store, not for you. So who’s supposed to stop the scam?

P.S.: Don’t miss the best part of this newsletter! A PRO membership unlocks all the stories in this edition, plus it could save you lots of money on your next trip or consumer purchase. Here’s how to subscribe.

— Christopher Elliott

FEATURED ARTICLE

Help! A three-hour delay returning my rental car cost me $650!

George Meyer paid $670 for a 27-day rental in France, on a voucher that stated unlimited mileage was included. Traffic on the way back to Charles de Gaulle Airport put him at the counter three hours late, which pushed the rental into a 28th day. Europcar’s final bill added $650 for additional kilometers, and nobody had warned him the mileage plan changes once a rental crosses 27 days. Can three hours really void an unlimited contract?

OUR UNDERWRITER

Yonder Travel Insurance is an online travel insurance comparison site offering 5-star customer service from friendly humans, guiding you from quotes to claims. Our experts have poured over hundreds of policies from the top travel insurance providers in the US to provide the best travel insurance recommendations for the type of trip you take. Compare travel insurance options at Yonder Travel Insurance.

📌 Here’s what you missed this week

Catch up on the latest stories from the Elliott Report

Help! A three-hour delay returning my rental car cost me $650!
George Meyer paid $670 for a 27-day Europcar rental in France on a voucher that promised unlimited mileage, then hit traffic on the way back to Charles de Gaulle and reached the counter three hours late. The delay pushed the rental to 28 days, which under EU rules puts it in a different category with a 3,750-kilometer cap, and Europcar billed him $650 for the extra distance.

An arson attack in France doubled her car rental bill. Does she have to pay?
Marianne Piepenburg booked a five-day car from National at the Avignon TGV station for $434, and arsonists attacked the French rail lines on the morning she was due to pick it up. She reached the counter a day late to find her reservation canceled and a comparable vehicle priced at $837 for four days, with National pointing at Enterprise, Enterprise pointing at a local franchise in Avignon and the franchise answering neither its phone nor its email.

The reverse packing list: What should you leave at home?
A first checked bag now costs $45 on most major U.S. airlines, and American charges basic economy passengers $55. Travel advisors who live out of a carry-on have cut themselves down to one pair of versatile shoes and a merino layer that handles a 40-degree morning without the bulk, and one of them nominates the full-size travel umbrella as the most useless item in anybody’s bag.

Only 3 airline seats left? Prove it.
Joshua Clouette’s airline website said only three business class seats were left. A supervisor told him the site might not reflect what was available. Regulators in Britain and Hungary have gone after scarcity claims, but no U.S. agency has brought a case against a travel company over one.

Are tourist taxes fair — or are you being taken for a ride?
Edinburgh, Barcelona, Japan and Kyoto all raised what visitors pay this year, and Europe’s ETIAS fee nearly tripled before the system launched. Some destinations publish where the money goes, while others charge foreign visitors $100 more for the same view.

How conservationists and visitors are saving endangered wallabies in Melbourne
The Southern brush-tailed rock-wallaby went down to 39 animals on the Australian mainland, and a predator-proof fence an hour outside Melbourne now protects about 80% of what’s left. The foundation running the sanctuary has one request for the tourists and corporate groups paying for the recovery: stop calling the animals cute.

Can GE really send the same broken part eight times?
Paul Clarke’s GE Profile ice maker needed one component, and GE Parts shipped the same impeller motor and three-blade propeller eight times with the blades snapped off, inside a sealed bag that held no broken pieces. Four months in, the Assurant warranty that would cover the appliance still can’t start, because the approved vendor has no working part to install.

OUR UNDERWRITER

AirHelp helps travelers secure up to $650 compensation for flight delays and cancellations under international regulations. Check your flight for free to see if you qualify — and join over 3 million passengers who’ve already received compensation with AirHelp. Visit airhelp.com.

💬 What you’re asking on Backchannel

What happened to my Facebook account?

Amine Guessous lost access to a Facebook account he had kept for 18 years, with no explanation beyond a notice giving him 30 days to request a review. Every appeal path he has tried, across browsers, devices and old support addresses, loops him back to the same notice or bounces. What do you do when a company offers you an appeal it won’t let you file? Join the discussion on Backchannel.

OUR UNDERWRITER

Allianz Travel Insurance has built its reputation on partnering with agents all around the world to provide valuable travel insurance for their clients. Contact Allianz Travel Insurance for a valuable list of coverage.

CONFIDENTIALLY

Information and insights for Elliott Confidential PRO subscribers

Did I just wire money to a scammer?

Wiring money? Don’t count on the clerk to stop a scam

The FTC is mailing $9.8 million to people who lost money at the service desk

If you’ve ever filled out a money transfer form at a Walmart service desk, you probably assumed the employee would speak up if something looked wrong. For years, according to federal regulators, that didn’t happen.

The rest of this exclusive report is for members only.

Behind this line: the eight warning signs that you’re wiring money to a scammer, and what the FTC tells you to do in the first hour if the money is already gone. Plus, the one question to ask yourself before you fill out the form.

A Members Only story like this runs in every issue, along with Backchannel and the vault.

The Federal Trade Commission (FTC) saays it’s sending more than $9.8 million to 65,022 people who lost money through Walmart’s wire transfer services. The refunds come from a $10 million settlement Walmart agreed to in June 2025.

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