Illustration of a traveler at a shuttered rental car counter

Her reservation was gone by the time the trains ran again. (Illustration by Dustin Elliott)

🚗 Yesterday, I shared my train story in this newsletter. Today it’s your turn. Arsonists hit the rail lines between Paris and Avignon on the morning one of our readers was due at the National counter. She got there a day late — and then a five-day rental she booked for $434 turned into four days for $837. Who pays when the trains burn?

On Backchannel, Sree bought a five-year home warranty for more than $2,500 and was offered $600 toward a refrigerator nobody can fix.

Confidentially: A caller who knows your name and reads back your flight number got that information somewhere. Maybe here: A proposed class action filed says Live Nation let essential customer data out the door. So where do the scammers get your details?

Don’t miss the best part of this newsletter. A PRO membership unlocks all the stories in this edition, plus it could save you lots of money on your next trip or consumer purchase. Here’s how to subscribe.

— Christopher Elliott

FEATURED ARTICLE

An arson attack in France doubled her car rental bill. Does she have to pay?

Marianne Piepenburg booked a five-day car from National at the Avignon TGV station for $434. Arsonists attacked the French rail lines on the morning of her pickup. She reached the counter a day later to find her reservation canceled and a replacement priced at $837 for four days, with National, Enterprise and a local franchise in Avignon each pointing at the other two. Does she have to eat the difference?

OUR UNDERWRITER

Yonder Travel Insurance is an online travel insurance comparison site offering 5-star customer service from friendly humans, guiding you from quotes to claims. Our experts have poured over hundreds of policies from the top travel insurance providers in the US to provide the best travel insurance recommendations for the type of trip you take. Compare travel insurance options at Yonder Travel Insurance.

📌 Here’s what you missed this week

Catch up on the latest stories from the Elliott Report

An arson attack in France doubled her car rental bill. Does she have to pay?
Marianne Piepenburg booked a five-day car from National at the Avignon TGV station for $434, and arsonists attacked the French rail lines on the morning she was due to pick it up. She reached the counter a day late to find her reservation canceled and a comparable vehicle priced at $837 for four days, with National pointing at Enterprise, Enterprise pointing at a local franchise in Avignon and the franchise answering neither its phone nor its email.

The reverse packing list: What should you leave at home?
A first checked bag now costs $45 on most major U.S. airlines, and American charges basic economy passengers $55. Travel advisors who live out of a carry-on have cut themselves down to one pair of versatile shoes and a merino layer that handles a 40-degree morning without the bulk, and one of them nominates the full-size travel umbrella as the most useless item in anybody’s bag.

Only 3 airline seats left? Prove it.
Joshua Clouette’s airline website said only three business class seats were left. A supervisor told him the site might not reflect what was available. Regulators in Britain and Hungary have gone after scarcity claims, but no U.S. agency has brought a case against a travel company over one.

Are tourist taxes fair — or are you being taken for a ride?
Edinburgh, Barcelona, Japan and Kyoto all raised what visitors pay this year, and Europe’s ETIAS fee nearly tripled before the system launched. Some destinations publish where the money goes, while others charge foreign visitors $100 more for the same view.

How conservationists and visitors are saving endangered wallabies in Melbourne
The Southern brush-tailed rock-wallaby went down to 39 animals on the Australian mainland, and a predator-proof fence an hour outside Melbourne now protects about 80% of what’s left. The foundation running the sanctuary has one request for the tourists and corporate groups paying for the recovery: stop calling the animals cute.

Can GE really send the same broken part eight times?
Paul Clarke’s GE Profile ice maker needed one component, and GE Parts shipped the same impeller motor and three-blade propeller eight times with the blades snapped off, inside a sealed bag that held no broken pieces. Four months in, the Assurant warranty that would cover the appliance still can’t start, because the approved vendor has no working part to install.

Airbnb promised a refund for a noisy rental. Then it went quiet.
Tatsuyuki Morishita’s Toronto rental was advertised as peaceful, and the unit above woke him at 4 a.m. through most of a two-month stay. An Airbnb agent reviewed his recordings, confirmed AirCover covered him and committed in writing to refund 12 unused nights plus 30% of the 20 nights he stayed, then the file passed to agents who denied he was eligible at all.

OUR UNDERWRITER

AirHelp helps travelers secure up to $650 compensation for flight delays and cancellations under international regulations. Check your flight for free to see if you qualify — and join over 3 million passengers who’ve already received compensation with AirHelp. Visit airhelp.com.

💬 What you’re asking on Backchannel

I want this refrigerator fixed!

Sree paid more than $2,500 for a five-year Liberty Home Guard plan after a sales representative told him any repair or replacement would cost a $70 service fee, whatever the age of the appliance. When his refrigerator turned out to be beyond saving, the company offered $600 toward a new one and based the figure on how old the old one was. Is a sales pitch worth anything once the contract is signed? Here’s our team’s advice on Backchannel.

OUR UNDERWRITER

Allianz Travel Insurance has built its reputation on partnering with agents all around the world to provide valuable travel insurance for their clients. Contact Allianz Travel Insurance for a valuable list of coverage.

CONFIDENTIALLY

Information and insights for Elliott Confidential PRO subscribers

How did they know that?

This is how scammers know all of your details

If you’ve ever wondered how they got your information, here’s a clue

If a scammer has ever called you by name and read back your flight number, you’ve probably wondered how they got it. More often than not, the answer is a data breach. A company you trusted with your information lost control of it, and now someone is selling it.

The rest of this exclusive report is for members only.

Behind this line: what the Live Nation lawsuit alleges, why a breach makes a travel scam so convincing and six ways to keep your data out of a scammer’s hands.

A Members Only story like this runs in every issue, along with Backchannel and the vault.

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