Update!!
Hi all, my update is that there isn’t one. I emailed one of the executives and cc’ed another one a little over a week and haven’t heard anything. Any other ideas?
Rita Constantine•16dObstructed View - Seatgeek
My Apple account has been disabled in the App Store and iTunes.
It was not disabled due to any issues with top-ups or payments, and my appeal to Apple has already been rejected. How can I go about appealing to have it re-enabled?
Getting shut out of your Apple account with no clear reason is maddening. I've been locked out of my account a few times, and it never gets easier. Everything you’ve bought through the App Store and iTunes is tied to that account, so I understand why you want it back. I’ll start with the hard news.
Elliott Advocacy can’t reinstate disabled accounts on platforms like Apple’s. We don’t have that kind of leverage, unfortunately.
What you can do is take your appeal above the front line. Apple’s support page for this message, which now reads “Your Media & Purchases account has been disabled,” offers one path: a reactivation request through Apple Support. You’ve already tried that and been turned down. Apple doesn’t publish a second level of appeal. In my experience, a short, well-documented email to Apple’s executive relations team can get a second look that a phone rep can’t give.
https://www.elliott.org/company-contacts/apple/
Keep the email brief and polite. Include the email address tied to your Apple account, the date you first saw the message, the date Apple rejected your appeal and any case numbers. Mention how long you’ve had the account and roughly what you’ve bought through it. Then ask for two specific things. First, ask Apple to tell you in writing why it disabled the account. Second, ask it to review the decision and reactivate the account, or tell you what you’d need to do to qualify. Ask Apple to assign one person to your case so you aren’t starting over each time.
That first request may be the most useful. You’ve already ruled out top-ups and payment problems, which is good detective work. Without Apple’s reason, you’re arguing against a decision you can’t see. If Apple names a specific issue, you can answer it directly.
If you have a store credit balance on the account, ask what happens to it. I think you have a fair argument for a refund of any balance you can no longer spend.
I’d also hold off on opening a new Apple account to work around the problem until you hear back. That could complicate your appeal.
help-a-three-hour-delay-returning-my-rental-car-cost-me-650/ article 10/26/2026
i dont understand the unlimited miles
does unlimited miles cover the number of days you can have the car
there are always a certain number of days you can have the car
the miles are separate from how many days you can have the , right ?
thanks
Yes...total miles driven is a completely separate and distinct metric from the number of days you have a rental car. You can rent a car with unlimited miles for three days and drive it a total of 20 miles or 2,000 miles and as long as you return it at the time you are required to return, it shouldn't cost more than what was estimated or pre-paid at the time of reservation. If, however, you return the car later than your rental agreement states, most agreements will state that the rental company has the right to re-price your rental, which is almost never going to be in your favor. That could be the source of the extra charges.
I can agree with a lot of the 'leave home' list except for extra shoes. A lot of my travel involves a great deal of walking, and having two pair of exceptionally good walking sneakers is non-negotiable. I'll wear one pair on travel day and pack the other, along with a comfortable pair of flats or a sandal (depending on climate) for dressier outfits. Yes, a pair of sneakers takes up space...but I can jam quite a lot inside each shoe to make things efficient.
Lufthansa slow to offer return alternatives for dog injured in cargo
I flew with my dog, Frankie, from San Francisco (departed Sept. 6, 2026) to Valencia, Spain, via Frankfurt (arrived Sept. 7). He was in cargo.
Upon getting out of his crate at the Valencia airport, Frankie walked tentatively. His gait deteriorated over the next few days. Ultimately his rear legs collapsed. Unable to walk, he underwent emergency surgery for a T13-L1 disc herniation at Hospital Veterinario Universidad Católica de Valencia on Friday, Sept. 11, 2026.
He is still healing from the operation, but I am stuck wondering how to get him back to the United States after Christmas. I have a ticket from Valencia to Los Angeles (again, through Frankfurt) on Dec. 30. Frankie is scheduled to be in cargo again.
However, clearly Frankie cannot travel in cargo again because of his injury and sensitive post-surgical state.
I have asked Lufthansa what our options are, if any, for having him fly with me in the cabin. I am booked in business class, but I don’t know if the seat configuration allows for a companion animal. I would be willing to downgrade to coach if we can have a couple seats together so he would be able to lay down on the floor, and I would be able to tend to him. He is a dachshund mix, but 92 cm. long and weighing 25 kg!
I submitted this inquiry to [email protected] on Oct. 8, but have not received a response. I also reached out on Lufthansa's website via the Feedback area on Oct. 14. The airline emailed me back with an ID number, C-2184086-V9F7. However, the reply noted that "currently we are receiving significantly more inquiries than usual. Unfortunately, this results in longer processing and waiting times."
Because my other option seems to be flying home on a shared charter such as K9 Jets, which has 3 spots left in January but may sell out, I am eager to find out what Lufthansa can do to help return Frankie to the States. After all, I believe his injury was caused while in their care. Any suggestions? [Attached are the emergency vet intake form, their €3589.43 bill, and a photo of his back with surgical scar.]
https://drive.google.com/drive/folders/1A1pxpE-BzG0FvT07j5KNmc7pNNvterfK?usp=drive_link
I hadn't though to ask them for a refund. Thanks for the suggestion. I'll see if the vet surgeon can write a letter.
Was Marriott Right to Close My Case While Singapore Airlines Was Still Investigating?
Christopher Elliott suggested that I share my case here to seek advice from experienced consumer advocates. Thank you for allowing me to explain the situation.
I want to make one point clear from the beginning: I am no longer seeking Singapore Airlines Gold status or additional compensation. My concern is whether Marriott properly investigated a problem involving its partnership with Singapore Airlines before declaring my case resolved.
1. How the problem began
I initially linked my Marriott Bonvoy account to Singapore Airlines KrisFlyer while holding Marriott Gold status.
On May 8, a Marriott representative confirmed in writing that my accounts had been unlinked and advised that I could link them again after upgrading to Marriott Platinum.
Relying on that guidance, I completed the Marriott Platinum Challenge and subsequently took four Singapore Airlines flights in August, expecting to qualify for the KrisFlyer Gold fast-track opportunity.
However, Singapore Airlines informed me that eligibility was determined by the status recorded when the accounts were first linked. Unlinking and relinking through Marriott did not reset that original eligibility.
The guidance I received from Marriott was therefore incorrect.
2. The underlying partnership issue
I accept that Singapore Airlines has its own eligibility rules. I am not asking Marriott to override them.
My concern is more fundamental.
Marriott was able to unlink my accounts and advise me to relink them, but Singapore Airlines continued to recognize the original linking information.
This raised a question about whether the two companies had adequately coordinated their account-linking procedures and communicated their limitations to customer service representatives.
Singapore Airlines investigated the matter and escalated it to Marriott again on September 3.
3. Marriott closed the case while SQ was seeking clarification
Marriott's Case Resolution department treated the matter primarily as incorrect advice from an individual representative.
Marriott offered 15,000 Bonvoy points and subsequently considered the case resolved.
On September 23, Singapore Airlines informed me that Marriott still considered the matter resolved following its inquiries and that SQ could no longer continue seeking clarification from Marriott.
This is the decision I am questioning.
Was the underlying partnership issue actually investigated, or was the case closed after addressing only the individual employee's incorrect advice?
4. A subsequent offer of additional compensation
After I continued questioning the closure decision, Marriott's Office of Consumer Affairs offered an additional 20,000 Bonvoy points.
That brought the compensation offered to 35,000 points in total.
However, the additional offer did not answer my central question: whether Marriott had adequately investigated the discrepancy in the two companies' procedures before closing the case.
5. Why I am raising this publicly
My personal Gold Challenge is no longer the issue.
I am concerned that if the underlying problem has not been examined, another customer could receive similar incorrect guidance and make decisions based on it.
I would appreciate advice on three questions:
1. How can a consumer obtain an independent review of a company's decision to close a case when a business partner was still seeking clarification?
2. Is there an appropriate way to request confirmation that the underlying partnership procedures were investigated, rather than only the individual employee's incorrect advice?
3. What would constitute a reasonable corporate response to prevent similar problems from affecting other customers?
I am not seeking an exception to Singapore Airlines' rules.
I am seeking accountability for Marriott's decision-making process, a clear explanation of what was investigated, and appropriate corrective action if a genuine partnership communication problem was identified.
Thank you for your time and advice.
Thanks for laying this out so carefully, Koji. I respect that you’re asking Marriott for an answer instead of more points. Getting bad advice in writing, acting on it and then watching the benefit disappear would frustrate anyone (it would frustrate me, too).
One detail may change how you see the partnership issue. The current Marriott Bonvoy and KrisFlyer Preferred Partnership terms say a member may register and link the two accounts only once. Both companies operate the program under those terms. Singapore Airlines posts them here:
So Singapore Airlines wasn’t relying on stale data or a glitch when it went back to your original link. It was following a rule both companies agreed to. The failure is on Marriott's side. Its representative told you in writing that relinking after you reached Platinum would work, when the program’s own terms say otherwise. I think that still supports your concern about other customers. It just points to a different question than coordination between two companies.
I think that's a question Marriott can answer. Has it updated the guidance its loyalty agents use so they know about the one-time linking rule? When an agent unlinks accounts now, does the member hear that the link can’t be reset for partnership benefits?
On your three questions, I’ll be straight with you: I’m not aware of any independent body that reviews a hotel company’s decision to close a loyalty case. The program terms send formal disputes to court or arbitration, which would be out of proportion here. Your best route is the executive level at Marriott.
Write one short, polite email. Include a dated timeline: the May 8 written advice, your Platinum Challenge, the four August flights, Singapore Airlines’ Sept. 3 escalation and its Sept. 23 update. Attach the May 8 message and cite clause 4.6 of the terms. Then ask for one thing: written confirmation that Marriott has corrected the guidance its agents give about unlinking and relinking KrisFlyer accounts. Here are the Marriott Bonvoy executive contacts:
https://www.elliott.org/company-contacts/marriott-bonvoy-customer-service-contacts/
Keep your expectations realistic. Companies rarely share the details of an internal review with a customer. A sentence or two confirming that Marriott fixed its training or its agents’ reference material is a reasonable corporate response. I’d count that as a win.
As for the 35,000 points, I know compensation isn’t your goal. I think you should accept them anyway. They acknowledge that Marriott’s advice cost you something. Taking them doesn’t weaken your request for an explanation.
Locked post
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
We dont have income taxes in the UAE :D
Google Play gift cards rejected due to “inconsistencies” despite providing FOUR receipts — need help
I'm desperately looking for help with an ongoing dispute with Google Play. I'm extremely frustrated with how this situation has been handled, and I'm hoping someone here can offer advice or help me find a way to get this resolved.
I purchased multiple Google Play gift cards legitimately from Dundle and provided FOUR receipts as proof of purchase. Despite cooperating with Google's verification requests, I still cannot use two of my gift cards.
Here's what happened:
One gift card was successfully redeemed on my first Google account, and I spent the balance.
Another gift card was successfully redeemed on my second Google account, but I couldn't use the balance because Google Play displayed a UAE region restriction, even though I live in the UAE.
Two other gift cards remain unresolved, and I have been unable to use them on either account.
Google repeatedly refers to “inconsistencies” with my account but has not provided a meaningful explanation or a clear path to resolving the issue. After I escalated the matter, a superior told me that the inconsistencies could not be revealed because doing so would expose Google's fraud-detection methods.
I understand that Google needs to protect its internal security systems. However, I'm not asking for its algorithms or sensitive security information. I'm asking for a fair review of legitimate purchases, a meaningful explanation of the decision, and a practical way to redeem my gift cards or recover my money.
I have contacted Google repeatedly, submitted the requested evidence, and provided FOUR receipts. I'm exhausted by the cycle of contacting support and receiving responses that don't resolve anything.
Why I'm reaching out to Elliott Advocacy
I found Elliott Advocacy's December 2024 article, “My Google Play account is frozen and I'm out $115. Can you help me?” In that case, Christopher Elliott contacted Google, and the customer's funds were eventually released. Reading about that outcome gave me hope that my situation might also be resolvable with the right assistance.
I have also researched numerous Reddit discussions from other customers describing similar Google Play gift card problems, unexplained “inconsistencies,” unusable balances, regional restrictions, and frustrating customer support experiences:
https://www.reddit.com/r/googleplay/comments/1go2jy7/struggling_with_google_play_support/
https://www.reddit.com/r/googleplay/comments/1koqwke/what_is_with_google_and_the_word_inconsistencies/
https://www.reddit.com/r/googleplay/comments/1nptjbp/google_play_inconsistencies/
https://www.reddit.com/r/googleplay/comments/1lc6r8u/psa_do_not_buy_google_play_store_gift_cards/
https://www.reddit.com/r/googleplay/comments/1mjp341/cant_use_my_google_play_giftcard_due_to/
https://www.reddit.com/r/googleplay/comments/1qh7mnn/google_play_customer_support_is_unreal/
https://www.reddit.com/r/googleplay/comments/1rl79dd/google_play_theft/
https://www.reddit.com/r/googleplay/comments/1i0a30j/unable_to_use_my_google_play_balance_here_is_a/
https://www.reddit.com/r/googleplay/comments/1kiptvu/inconsistencies_so_now_my_they_wont_honor_my_gift/
https://www.reddit.com/r/googleplay/comments/1i8d5ja/i_feel_scammed_by_google_with_my_google_play/
https://www.reddit.com/r/googleplay/comments/1cigl10/so_my_money_is_gone_just_like_that_cant_redeem_a/
https://www.reddit.com/r/googleplay/comments/1nevokf/google_play_gift_card_scammed_by_google/
https://www.reddit.com/r/googleplay/comments/1putpf0/google_play_apparently_scammed_my_50_dollars/
https://www.reddit.com/r/googleplay/comments/1kqklmt/i_bought_a_google_play_gift_card_in_germany_and/
https://www.reddit.com/r/googleplay/comments/1jlgmxn/locked_out_of_my_google_play_balance/
https://www.reddit.com/r/googleplay/comments/1h63dru/cant_use_google_play_balancemoney_from_google_play/
What I'm asking for
I'd appreciate Elliott Advocacy's help in determining whether someone can review my case, contact Google on my behalf, or advise me on the most realistic way to obtain redemption or a refund through Google, Dundle, or another appropriate route.
I can provide all FOUR purchase receipts, verification emails, and support correspondence privately if needed.
Thank you for your detailed submission and for providing the background on your efforts to resolve this matter with Google.
I understand why you are frustrated, particularly since you have provided multiple purchase receipts and cooperated with Google's verification requests without receiving a clear explanation of what remains necessary to resolve the problem.
Unfortunately, Google's reference to undisclosed “inconsistencies” raises an issue that may make this difficult for us to successfully mediate. Companies generally do not disclose the specific criteria or information used by their fraud-detection and account-security systems, and we may not be able to obtain that information through our involvement.
Because gift cards are frequently targeted for fraud and other illicit activity, companies may subject gift-card purchases and redemptions to additional security screening. It is also possible that a particular card has been reported as lost, stolen, or otherwise flagged, which can sometimes create problems with cards that were purchased through third-party or resale channels.
Since these gift cards were not purchased directly from Google, I would recommend pursuing the matter with the company that sold you the cards. That is the company to which you actually paid for the cards, and it may be in the best position to investigate the transaction and provide a refund if the cards cannot be used. You should provide the seller with the information and documentation you received from Google and specifically request a refund for any cards that remain unusable.
I recommend making this request in writing and keeping copies of all correspondence, receipts, and supporting documentation. If the seller does not provide a satisfactory resolution, you can then consider disputing the charge with the payment method used to purchase the cards, such as your credit-card issuer. The written correspondence will also establish the paper trail showing that you made reasonable efforts to resolve the matter directly with the seller.
If these efforts do not produce a successful resolution, we would be happy to review the resulting paper trail to determine whether this is a matter we may be able to assist with.
Warning on Shopify
Many Merchants now use Shopify which collects your data, without your knowledge or approval! I recently moved and updated my address for all my credit cards etc. Today I made a purchase at a site with Apple Pay, having confirmed my Apple Wallet was using the new address. When the confirmation came up it showed Shopify was involved and that the shipping address was the old address while the billing address was correct.
I immediately contacted the merchant who refused to change the address and told me to contact Fed Ex when I had a tracking number! I contacted them anyway and they said it would cost $25.50 - no, not paying!
I tried to contact Shopify but to do that you have to set up an account - given this experience that is not happening! So you have to search for a Shopify opt out site where you enter your phone number, it sends you a code and then you click delete all my data! Seemingly next time i shop at a merchant that uses Shopify it will repopulate my information and retain it!!
Now I have to do a credit card dispute to get my money back - Amex are also not surprised! Seemingly this is a well known issue with Shopify albeit lots of merchants use it! Why is a company allowed to get away with this? Why can they over ride our information and use out of date information and why do merchants allow this to happen? Time for data protection including owner control. This would not be permitted in Europe!
Lynn, thanks for supporting Elliott Confidential as a Pro subscriber. I really appreciate it. I’m sorry about the address mix-up. Moving is stressful enough without an order heading to a house you’ve left. That would frustrate anyone. And as someone who has moved many times, I would include me in that group.
Your first priority is the package, not the dispute. Once you have the FedEx tracking number, go to the tracking page, select Manage Delivery and ask FedEx to hold the package at a location near your new home. That’s a different request from a full address change. It’s often cheaper, and sometimes free. Check the price before you confirm.
https://www.fedex.com/en-us/shipping/hold-at-location.html
A shipper can block redirects. If that option doesn’t appear, go back to the merchant in writing. Ask it to cancel the order or have the package returned for a refund.
Now, about how the old address got there. I don’t think Shopify is the main problem. Apple Pay keeps a shipping address that’s separate from your card’s billing address. You’ll find it on your iPhone under Settings, then Wallet & Apple Pay, then Transaction Defaults. If you updated your cards but not that setting, Apple Pay would hand the merchant your new billing address and your old shipping address. That matches what you saw. Fix it now so it doesn’t happen again.
https://support.apple.com/en-us/124933
Shopify does keep your information if you’ve opted into Shop Pay at some point. That usually happens when you enter your phone number at a Shopify checkout and agree to save your details. The opt-out form you found is the right one. You can also ask Shopify to erase your data through its privacy portal, with no account required.
Erasing your Shop Pay data won’t clear your information from the merchant’s own records. Ask the merchant to update or delete your customer profile, too.
On the Amex dispute, I’d wait a few days. Card companies usually side with a merchant that shipped to the address it received at checkout. If the package lands at your old address and you can’t recover it, or if the merchant refuses to cancel, a dispute makes more sense. Keep screenshots of your order confirmation and your messages with the merchant.
You’re right that Europe gives consumers stronger data rights. The U.S. has no comprehensive federal privacy law. A growing number of states, including California, let you ask a company to correct or delete your personal information. If you think Shopify or the merchant mishandled your data, you can file a complaint with the Federal Trade Commission.
We don’t have executive contacts for Shopify on our site yet, but we’re working on adding them.
Amtrack Vacations
Trying to obtain my money back on a trip that was booked to Washington DC. I was notified that the train had been cancelled. I am not able to cancel any part of the trip, hotel or tours, as they were booked as part of a package.
Who did you book the trip with? Was the train travel part of the package? What does your confirmation say about cancellations?
Hyundai COMPLAINT filed 9/17/26 - Dealership STOLE entire ZURICH CONTRACT of $10,357 without Authorization or Diagnostic - car still NOT OPERABLE - escalated NON-RESPONSIVE DEALERSHIP - Deceptive Trade Practices
Hello - this happened at KING HYUNDAI in Deerfield Beach, Florida 33441 from 8/28/26 - 9/16/2026 - 5 visits in all - only written as TWO CLAIMS - they falsified documents. Signed a SCRIBBLE NAME to get paid. And I had to maneuver thru dealing with a NARCISSIST attacking me - come to find out the SERVICE ADVISOR - I did have to bring these things to the dealerships attention since it was documented on their SECURITY FOOTAGE and their RECORDED PHONE LINES. As the 2nd CLAIM approached - it got progressively worse. I was BAMBOOZLED.
Happy to upload anything you may need - most GRATEFUL for how to get them to FIX THE CAR, RETURN THE CONTRACT MONEY they stole to ZURICH, etc...
No replies to any of the emails except a PAT ANSWER from the General Manager - dismissing everything the COMPLAINT asked him to do.
I have been very TRANSPARENT on my FACEBOOK PAGE
www.facebook.comJulie ChabotJulie Chabot is on Facebook. Join Facebook to connect with Julie Chabot and others you may know. Facebook gives people the power to share and makes the world more open and connected.
Initial Visit was on 8/28/26, car given back to with NEW ISSUES - Engine Overheating, Warning Lights, TMPS Tire needing Air still on, etc.. -Told to return on Mon 8/31/26 - waited in LOBBY for over 6 hours - told it was a TIMING ISSUE - not provided any ESTIMATE, REPAIRS NEEDED, PRICING. Car Loaner was given to me - asked to return the LOANER prior to repairs being finished (inconvenienced after just adding GAS to tank). Car finally returned to me on 9/3/26 - was NOT ASKED to sign anything but the DIAGNOSTIC agreeing to $329.99 if I chose NOT TO GET THE REPAIRS DONE. I was handed an ACCOUNTIUNG DUPLICATE INVOICE with $8,104.80 of repairs - stated PAID - as if ZURICH had already approved and paid them - I was in SHOCK!!!
I thought the leaking engine oil and other POWERTRAIN ISSUES under the Hyundai 100,000 10 yr warranty were covering whatever was wrong - why he would not share with me an ESTIMATE, DIAGNOSTIC, PRICING. Boy was I wrong - they were UNSCRUPULOUS.
Come to find out - the car was NOT REPAIRED - the ORIGINAL ISSUES told to the Service Advisor were not DOCUMENTED or HEARD properly.
They did not assess WHY THE DRAINED BATTERIES nor WHY THE CAR WAS NOT STARTING. NEW ISSUES is what I had now - dangerous driving in TRAFFIC with NO GAS ACCELERATION, STALLING, HAVING TO DRIVE WITH HAZARDS... never experienced any of this before.
Asked to bring the car back - I waited until 9/10/26 - problems started on the 5th off SEPT - less then 2 days after receiving the car back.
I have uploaded many PHOTOS of dashboard warning lights & many emails to all parties thru their PORTAL - DEALERSHIP, ZURICH, GENERAL MGR, SERVICE MGR, SERVICE ADVISOR, HYUNDAI REPRESENTATIVE
Was asked to POST what has transpired to bring me here looking for ADDITIONAL GUIDANCE - ORIGINAL COMPLAINT escalated to Mr. Eric Rios Office. Nothing has happened PRIOR to this - Dealership chose to be DISMISSIVE and not re-code POWERTRAIN ITEMS. I do have Nikita from his office that escalated the COMPLAINT - that just happened.
____________________________________________________________________________-
Hyundai Motor America Case# 43265894 - 30 days it has been - NO DRIVABLE CAR
Tue, Oct 20, 7:49 AM (2 days ago)
to erios
EDUARDO RIOS
Senior Group Manager – Case Management
Hyundai Motor America
RE: Motor Vehicle Repairs Case# 43265894
KING HYUNDAI dba
DEERFIELD BEACH AUTOMOTIVE LLC
1399 S. Federal Hwy
Deerfield Beach, FL 33441
Good Morning Mr. Eduardo Rios,
I was led to reach out to you, as you may be able to assist me in handing this COMPLAINT opened on September 17, 2026 per ZURICH'S Instructions. I have a NON DRIVABLE CAR since 9/18/2026 - Dealership never received AUTHORIZATION from me to repair anything at all, or remove any parts from my vehicle, nor steal all of my ZURICH EXTENDED WARRANTY CONTRACT - they maxed it out ($10,357.15) and did not address the MOST IMPORTANT ORIGINAL ISSUES - leaving me stranded.
I needed to have other items fixed but was not given a VOICE - it was MY CAR - how could they be so callous??? My SUN VISORS needed to be replaced - both Metal Clips popped, drivers side IMPEDES driving - mirror popped out, was hanging loose - I removed that and the excess materials it is covered in, I had water inside where the seatbelt comes out on the DRIVERS SIDE wet??? - do not know if it is also on the Passenger side as well, and ALL WINDOWS - Inside Condensation, Needed rear brakes, Front Brakes all orange rust from some Industrial Cleaner they used here to clean the rims but forgot to wash it off - horrible, Center console no longer closes and locks - must put the latch lightly in place - it always locked before. I was looking forward to NO MORE CAR PAYMENTS in a few months - most careless and negligent they were.
They chose to FALSIFY DOCUMENTS along with a FALSE NARRATIVE of the ORIGINAL ISSUES - why I came to the Dealership. They chose to SPEAK ON MY BEHALF - I never gave them PERMISSION TO DO THAT. The Service Advisor GOT IT WRONG - a Colossal Mistake that has only cost me - not the DEALERSHIP. They have NOT TAKEN ACCOUNTABILITY - but they were RUTHLESS in choosing how to spend my EXTENDED WARRANTY CONTRACT behind my back - disgraceful.
The General Manager was clueless about the FACTS because the DOCUMENTS were falsified he was looking at, only wished to make me go away. I do understand in a perfect world the DOCUMENTS should be accurate - mine are NOT.
Gary Desrosiers, the Service Advisor ended up to be a Narcissist that attacked me verbally on Security Footage and on Recorded Phone Lines - he belittled, goaded, ridiculed, made fun of, berated in front of other customers - they only look away. Very Sad! But, they witnessed. I did not treat him with DISRESPECT - Bilal is aware of this.
They chose to REFUSE to provide me a list of POWERTRAIN LINE ITEMS and a Total amount that would be refunded to Zurich - now it is over 30 days. My Life is sitting in LIMBO because of their POOR DECISIONS they made.
If that had been fixed and sent to ZURICH (the credit), I could finally have gotten the ITEMS that were ignored fixed).
On 9.16.2026 I called HYUNDAI while waiting in the DEALERSHIP for my last set of repairs to be completed - they DID NOT HAPPEN on 9/10/2026 as stated in the system. I called to find out how we could CORRECT the Powertrain Warranty Items that had been repaired supposedly and taken from my ZURICH CONTRACT intentionally - Megan was professional, very helpful, sent the Service Manager instructions - I did not realize they do not respect your remote/hybrid workers at the DEALERSHIP - that was disturbing. The Service Manager did not have time to see me the day before - when I did get to speak with him he tried to bring to my attention they were just WORKERS AT HOME - total disrespect.
I was appalled when I was handed, a PAID INVOICE of $8,104.80 on 9/3/2026 that I was NOT ASKED TO SIGN - they never provided me a DIAGNOSIS, nor ESTIMATE, nor PRICING, nothing to APPROVE OR DISAPPROVE... I would have caught their errors - NO ENGINE RATTLING. No Maintenance denied - they did not tell me what was due??? They seemed to BUILD A FALSE NARRATIVE just to serve themselves - most disturbing.
ATROCIOUS what they did. And they never solved the problem of the CAR NOT STARTING & WHY THE BATTERIES were being drained - 4 total, now I need a 5th battery & what I found while researching online was a STARTER MOTOR that most likely was FAULTY DEFECTOVE since last October 2025 when the CAR was not starting.
I know they are simply SELLING YOUR BRAND OF CARS, but they give HYUNDAI a very bad name. Why would they choose to NOT HONOR THE POWERTRAIN WARRANTY from my original lease of 2018?
This is my 2nd Hyundai - my first was a little ACCENT leased from this dealership, then this Elantra I did not choose personally, but I chose to be Grateful though and go along with the program. It was always a good car, that is until the DEALERSHIP chose not to respect that I was the OWNER. I always came to this DEALERSHIP until COVID, they were fearful, no longer had the EXPRESS OIL CHANGE like before - so I went elsewhere - was hard for me to make appointments during the week - people choose to JUDGE in LIFE, not knowing they have gotten it all wrong. They are NOT APPRECIATIVE.
They did me a terrible disservice fixing very expensive items of a MECHANICAL NATURE that kept giving me NEW ISSUES I had never experienced before with my VEHICLE, I believe it was an ELECTRICAL ISSUE for the two items NOT ADDRESSED - the most important items.
They also had the audacity to CHARGE MY ZURICH ACCOUNT for these NEW ISSUES that were not of my making - Stalling in Traffic, Having to Drive with Hazards on - fearing for my life, No Gas Acceleration when I lifted my foot off the brake in TRAFFIC, Putting Gas in the car and the ENGINE LIGHT would go on (Code P1180?) - VERY FRIGHTENING.... I did have crazy drivers yelling at me - TURN YOUR HAZARDS OFF.... my goodness. I did not come to the DEALERSHIP with these issues - never had these problems ever in my life with any car I ever owned.
When I needed a new BATTERY on a Saturday afternoon in June of 2024 because it would not start, and 2 ladies were kind enough to jump start me - I chose to go to the CLOSEST LOCATION to get a Battery - so I could drive 2 hours back to where I was working since only MAY 2024. The dealership on a SATURDAY afternoon did not cross my mind, I believe they were closed - I went to Pepboys, never had been there before. This was how the journey began - we are on number 4 battery in need of a 5th battery now since it was DRAINED as well. The battery was BRAND NEW the day I visited the DEALERSHIP on Friday 8.28.2026.
Because they were playing with my LIFE by their words and actions, I chose to file a Complaint with the BBB and the FLORIDA ATTORNEY GENERAL recently, I asked for all of the money they STOLE to be returned to ZURICH CONTRACT kindly so I could get my CAR REPAIRED elsewhere - because they refused to re-code and HONOR the Hyundai Powertrain Warranty, refused to call me a TOW TRUCK for their errors, and basically dismissed anything I said to them unless I CAME UP WITH MORE MONEY - a money pit.
They do not CARE ABOUT THEIR CUSTOMERs - sad!!!
I realized they put themselves in a precarious position of FALSIFYING their INVOICES and DIAGNOSIS (dated 9/10 - sent 9/24 in error by TEXT... looks like someone's WORKSHEET). Wrong Tire (RIGHT REAR was the issue as seen in many photo's, GOOD BATTERY 12V, ESC - Electronic Stability Control (SOLID LIGHT - NOT FLASHING LIGHT, (see pdf) etc.... The DOLLAR AMOUNTS, COSTS and SERVICE ADVISOR DECLINED and a FALSE NARRATIVE, they NEVER included me but verbally called it a "TIMING ISSUE: - what does that mean?
My last initial visit began on 9/10/2026 where Gary would not give me my car back - kept me waiting to almost 5pm - never had he done that before - a FIASCO in the waiting area and the Service Bay with witnesses. Then 9/11/2026 to pick up the CAR and then 9/16/2026 for FINAL REPAIRS that were suppose to FUX ALL PROBLEMS - what I was told. That did not happen. Car no longer started on 9/18/2026 - not the Battery.
I am a RETIRED SENIOR CITIZEN that is displaced - I had $10,357.15 to FIX the items that were important, to make sure I had a SAFE VEHICLE to drive - they DID NOT CHOOSE to include me in anything - it was like being VIOLATED & RAPED, their dismissiveness. Total Disrespect for another HUMAN BEING - horrible.
I have tried to upload all emails, photos to the HYUNDAI PORTAL - I still have TEXTS to Gary Desrosiers that have NOT BEEN uploaded though.
I ask for your HELP Sir - I am most grateful for you taking the time to read what I have written. Just a small synopsis of what went wrong here at the DEALERSHIP.
When a CUSTOMER is not heard and a $10,357.15 colossal error has occurred - with the ORIGINAL ISSUES not being addressed - that is a HUGE PROBLEM!!!
What can be done to rectify this mess the DEALERSHIP CREATED?
I look forward to hearing from you - happy to answer any questions you may have.
With Much Gratitude,
Julie Chabot
P.S. It would be nice if a customer does purchase a ZURICH EXTENDED WARRANTY CONTRACT knowingly OR unknowingly like myself - that you REQUEST the DEALERSHIPS to immediately upload that information within the first 30 days into your system - GAP was also sold to me as a "REQUIREMENT of my BANK" - CHASE of almost 30 years, that come to find out was only a Lie.
______________________________________________________________________-
THE BEGINNING of he ISSUES upon receiving car back 9/3/2026
Car stalled at Red Light - Engine Light comes on, Electronic Stabity Contact ( ESC) Light too
Wed, Sep 9, 8:47 AM
Hi Gary,
Car drives nice - but some strange things happening.
I will try to come in either today or tomorrow.
LOW TIRE PRESSURE warning never went off - tire has stayed filled. Light has always automatically gone off when tire is filled with Air. (TMPS)
I looked up where it can be turned off manually under the steering wheel somewhere. Will leave that in the mechanics hands
Today was frightening - sitting at a RED LIGHT with my foot on the brake. car stalls - BATTERY LIGHT & all other Warning Lights come on, I immediately shut the car off, then restarted and was able to drive with many cars behind me - I was in the front. Never had this happen.
Engine light appears upon starting car, stays on, and also goes on & then will turn of by itself. Pictures taken..
That car with skid Mark's SYMBOL -Electronic Stabity Contact (ESC) Light - would stay on all weekend - why is that? Then again yesterday?
Right now only the TMPS is staying on.
I attached what Google showed about the ESC.
I did not receive a receipt for the $100 deductible paid in cash.
Thank you So Much,
Julie Chabot
__________________________________________________________________________
Fwd Attachments: Car stalled at Red Light - Engine Light comes on, Electronic Stabity Contact ( ESC) Light too
Wed, Sep 9, 11:25 AM
Hello Gary,
Forgot to Attach these for you.
Car just stalled again on SUNRISE BLVD - sandwiched in - had to turn the car off and turn it back on at a red light - I put my hazards on. Something with the gas pedal - intermittently. Frightening ...
When I brought the car in - something was EATING UP THE BATTERY - three batteries replaced in 10 months - the last one I had them check what could it be - NO MUSIC, NO CHARGING of PHONE, DID NOT HAVE AIR then.... strange.
All car dashboard lights would come on - key fob was NOT BEING ACKNOWLEDGED - car would not start more than 75% of the time - it had a mind of it's own.
I am very concerned for my SAFETY while driving - I nevver had all of these issues.
I am certain they can check the TMPS and other warning lights and figure out what is causing these NEW ISSUES.
Thank You,
Julie
(PHOTOS OF DASHBOARD, SCREENSHOTS of what I found - were provided to him/the Dealership)
The ESC warning light indicates a problem with your car’s Electronic Stability Control system, which helps prevent skidding and maintain vehicle stability.
What ESC Is
ESC stands for Electronic Stability Control, a safety system that automatically adjusts individual wheel brakes and engine power to help keep your vehicle on course during slippery conditions or emergency maneuvers
Kelley Blue Book+1. It works by comparing your steering input with the car’s actual movement using sensors like wheel-speed sensors, a steering angle sensor, and a yaw/lateral-G sensor
obdadvisor.com+1. ESC is standard on most modern vehicles and significantly reduces the risk of spin-outs and rollovers
_______________________________________________________________________________
Car stalled 4 times - Battery Light & Engine Oil light as well as ESC and the KEY FOB Light go on - Part 1
Thu, Sep 10, 7:43 AM
Good Morning Gary,
Our recorded call yesterday did not go well - you appeared to be threatening me that you'll never be able to prove what's happening to the car. I felt as if you were attacking me. You called me. I only wish for these NEW CAR ISSUES to be addressed.
I did not come to the dealership with these NEW ISSUES that I never experienced before. The car NEVER INTERMITTENLY stopped working before. Your words on that receipt, along with mileage is inaccurate - for the record. That does not look good.
Just prepared for Zurich is what it appears like.
Under the hood, was disturbing to find a disposable rag. white spray all over the engine cover, battery, etc...
As if something exploded? No one bothered to clean up?
The last time it stalled was sitting in place with the Air Co Running this AM - was not driving yet.
I feel the car was not finished being fixed. I am very disappointed that you would give the car back to me in this shape with the TMPS still on. As if no one cared. Not cleaned off.
Here is what happened - see attached
With Much Gratitude,
Julie Chabot
(PHOTOS WERE ATTACHED of Dashboard Lights)
________________________________________________________________
A Few Questions - Julie Chabot Hyundai Case Number #4326589
Sat, Oct 17, 1:26 PM (6 days ago)
to Justice, HCCM, Shawn, Mark
Good Morning Justice,
The invoices were FALSIFIED - I never APPROVED or DECLINED anything - they NEVER GAVE ME AN OPPORTUNITY to make decisions for MY VEHICLE - with the guidance of the DEALERSHIP of course. But, I was not aware of ANYTHING until AFTER THE FACT.
The ISSUES WHEN I ARRIVED on 8/28/2026 as stated in PRIOR EMAILS are not what is stated on CLAIM #1 or CLAIM #2.
What the ORIGINAL ISSUES were that I shared with Mr. Gary Desrosiers:
1. 3 drained batteries in less than 10 MONTHS - my 4th one installed the VERY SAME DAY I visited the dealership (4 batteries in ALL over 26 months) I finally questioned why? (SAME ISSUE from 10.15.2025) NOT ADDRESSED
2. Why were the BATTERIES being drained? What was causing this? NOT ADDRESSED
Received a lecture on SECURITY FOOTAGE with witnesses about Pepboy’s BAD BATTERIES on 9/16/2026, what he was trying to tell me - he was a CHARACTER ACTOR - not a good man bullying & attacking me.
3. Engine Light on - NO OVERHEATING THOUGH NOT ADDRESSED
4. Pepboys found a P1180 code - which is a FUEL DELIVERY SYSTEM ISSUE. Odd that when I went to NAPLETONS they actually did a FUEL DELIVERY SYSTEM COMPUTER UPDATE SUPPOSEDLY, when I also got my CAR ISSUES EDITED tor America Case# 43265894 OIL CHANGE. I was told that was NOT CHECKED - it turned into a DIFFERENT CODE Gary told me. NOT ADDRESSED
5. Car not starting - entire Dashboard of all Warning Lights on with KEY FOB LIGHT - was not a DEAD CELL BATTERY for the Key Fob, changed that several times (SAME ISSUE FROM 10.15.2025 - NEVER DOCUMENTED PROPERLY) NOT ADDRESSED
6. ENGINE trying to start - heard vibrating, as if gremlins were in there. Knocking, NO JUICE from the STARTER MOTOR - SLUGGISH. I would try to start it several consecutive times - sometimes it would start, sometimes it did not. (SAME ISSUE FROM 10.15.2025 - NEVER DOCUMENTED PROPERLY) NOT ADDRESSED
7. No Air Conditioning any longer - even though I took it to Napleton's - only lasted 2 months. They did not diagnose it properly - they are an IN and OUT kinda DEALERSHIP. Changed out lower assembly hoses on receipt.
8. GRINDING underneath the car on the right-hand front.
9. TMPS warning light did not go off when AIR ADDED - tried it again, it worked perfectly. Dealership never addressed the ISSUE - but I was told a few lies. It just needed AIR - then it went OFF AUTOMATICALLY like it always did. They added it to my receipt as if they TOOK CARE OF IT at N/C - that is DECEPTIVE. NOT ADDRESSED
10. MY BRAKE LIGHTS WERE ALL ON - the car was NOT ON - and I was NOT IN THE CAR but standing behind the TRUNK... Gary knew this, to me it appeared like an ELECTRICAL ISSUE. How did he know???
11. ENGINE OIL LEAK seeping out sides and back where cover was (SAME AS 10.15.2025) - no one ever shared this with me before.
As I have come to understand now, Gary Desrosiers had the INABILITY TO RETAIN, LISTEN and UNDERSTAND what I told him - he only saw $$$ Lets be REAL here - why would they HIDE THIS FROM ME THE ISSUES NEEDING REPAIR on my Vehicle (Not Yours) - and remove me from the EQUATION - $$$$
Gary was unprovoked each & every time he BULLIED ME in your Dealership.
This is so disgusting on so very many levels - Womanizers
I DID NOT sign Claim #1 (790734) at all - never saw it until the repairs were supposedly completed on Sept 3rd, 2026 and my car was being returned to me with WAENING LIGHTS still on. It was only a "DUPLICATE" - not the one you sent me Justice.
Claim #2 (791200) given to me after the car was repaired supposedly on Sept 16, 2026 - I realized I should NOT HAVE SIGNED IT AT THAT TIME when they were going to retunr my car to me once again NOT REPAIRED .... only lasted 1 1/2 days - Gary was SNARKY & DISRESPECTFUL on your recorded lines on Sat 9/19/2026, documented in previous emails already - they really are FRAUDS.
Why did you PAY THEM without my approval or signature?
I was NEVER informed of MAINTENANCE DUE with my non- drivable car. Common Sense: why would I decline something that was needed when I had the funds to FIX EVERYTHING - I thought?
* Please guide me to where I can find the UNNECESSARY NOT APPROVED INSTALLATION OF A NEW FUSE BOX on the Claims - which one was that approved on your end?
* Why would you APPROVE MISC REPAIR with NO DESCRIPTION - just a PRICE? (on a few line items - hidden from the customer??? - not good for the customer to ever do that - NO WARRANTY???)
Everything REEKS of Deceptive Trade Practices.
I needed the DEFECTIVE SUN VISORS with broken plastic molded innards and Broken Clip(s) to be replaced. - the driver's side IMPEDES DRIVING horribly. But Kayla in "CLAIMS" said, you are MAXED OUT - that was why.
What did you REQUIRE to approve both of these claims?
The code reader access is hanging and fully visible with this FUSE BOX - NOT SECURED - I doubt it would ever work properly - looks like someone jerry rigged everything they did to my CAR - horrible. Inexperienced MECHANIC - whoever did this last CLAIM #2 (from 9/16/2026 - date REPAIRS ACTUALLY TOOK PLACE) - who damages another's property and pretends NOTHING HAPPENED - YOU ASK FOR HELP.
I did NOT NEED many of these items supposedly installed and approved by the DEALERSHIP ONLY - not I.
I was never given a
* Diagnosis for either CLAIM
* Estimate (for over $150 in repairs)
* List of Repairs needed
* Never signed anything AUTHORIZING YOU TO RELEASE FUNDS TO THEM
ONLY SIGNED A $329.99 DIAGNOSIS - that I was aware from my LAST VISIT in 2025 that would disappear if I APPROVED REPAIRS. Gary had TWO copies but did not give me a COPY???
Nor did he state anything to me about the process - he is a Shyster of the nth degree. Commission and Bonus - his only GOAL
I was NOT GIVEN ANY OPPORTUNITY to APPROVE OR DISAPPROVE any line item or repair nor maintenance.\
The GENERAL MANAGER is looking at papers/files in the computer on his end that are ACTUALLY FALSIFIED documents never sent to me or handed to me.
Most disturbing - my car has NOT BEEN moved since Sept 18, 2026. FAULTY DEFECTIVE Starter Motor will not turn the ENGINE ON, another DRAINED BATTERY #4 on Oct 2nd, 2026. Car Dead.
I need this to be rectified and the GUILTY PARTIES to take accountability for fixing their errors - NEGLIGENCE with another's property. It has been OVER 1 month NOW.
I have provided the ATTORNEY GENERAL of FLORIDA a COMPLAINT FILED thru their office along with much of the emails, claims, invoice, etc....
I am a most patient & understanding person - but the DEALERSHIP RAPED ME - you took all of the ZURICH CONTRACT and made POOR CHOICES on BOTH CLAIMS with my extended contract money of $10,357.15 - fixing things NOT BROKEN or in need of BEING FIXED and did not DIAGNOSE IT PROPERLY, the ORIGINAL PROBLEMS - I did not GIVE PERMISSION for that to happen - NOR am I responsible for YOUR NEGLIGENCE. And you CHARGED me for your ERRORS on Claim #1 and #2 - items NOT NECESSARY.
From Gary Desrosiers WORDS and ACTIONS, he set me up - almost all of that is verified with your SECURITY FOOTAGE and RECORDED PHONE LINES. He is a GAMBLING MAN - with others LIVES and PROPERTY and you as a DEALERSHIP allowed it to happen.
The time is NOW Gentleman - am hoping your employees come forward to TELL THE TRUTH.
God Speed ...
With Much Gratitude,
Julie Chabot
_________________________________________________________________
Image 1 of 21
Thank You For your time & explanations and commentary Connie - this was all new to me. I had the Service Advisor verbally attack me on more then one occassion - 5 total visits only documented as "2 claims". The extreme disrespect and bullying would on their Security Footage with Customers as well, at the Dealership and on recorded phone lines. This made it most difficult manuevering with a Narcissist at the help.
I was very vocal because they were dismissive with his behavior, actions, etc... It is only the TRUTH.
The Original Issues as described and documented by email(s) & PDF's uploaded to Hyundai's Portal and sent to all parties.
The ISSUES WHEN I ARRIVED on 8/28/2026 as stated in PRIOR EMAILS are not what is stated on CLAIM #1 or CLAIM #2.
What the ORIGINAL ISSUES were that I shared with Mr. Gary Desrosiers:
1. 3 drained batteries in less than 10 MONTHS - my 4th one installed the VERY SAME DAY I visited the dealership (4 batteries in ALL over 26 months) I finally questioned why? (SAME ISSUE from 10.15.2025) NOT ADDRESSED
2. Why were the BATTERIES being drained? What was causing this? NOT ADDRESSED
Received a lecture on SECURITY FOOTAGE with witnesses about Pepboy’s BAD BATTERIES on 9/16/2026, what he was trying to tell me - he was a CHARACTER ACTOR - not a good man bullying & attacking me.
3. Engine Light on - NO OVERHEATING THOUGH NOT ADDRESSED
4. Pepboys found a P1180 code - which is a FUEL DELIVERY SYSTEM ISSUE. Odd that when I went to NAPLETONS they actually did a FUEL DELIVERY SYSTEM COMPUTER UPDATE SUPPOSEDLY, when I also got my OIL CHANGE. I was told that was NOT CHECKED - it turned into a DIFFERENT CODE Gary told me. NOT ADDRESSED
5. Car not starting - entire Dashboard of all Warning Lights on with KEY FOB LIGHT - was not a DEAD CELL BATTERY for the Key Fob, changed that several times (SAME ISSUE FROM 10.15.2025 - NEVER DOCUMENTED PROPERLY) NOT ADDRESSED
6. ENGINE trying to start - heard vibrating, as if gremlins were in there. Knocking, NO JUICE from the STARTER MOTOR - SLUGGISH. I would try to start it several consecutive times - sometimes it would start, sometimes it did not. (SAME ISSUE FROM 10.15.2025 - NEVER DOCUMENTED PROPERLY) NOT ADDRESSED
7. No Air Conditioning any longer - even though I took it to Napleton's - only lasted 2 months. They did not diagnose it properly - they are an IN and OUT kinda DEALERSHIP. Changed out lower assembly hoses on receipt.
8. GRINDING underneath the car on the right-hand front.
9. TMPS warning light did not go off when AIR ADDED - tried it again, it worked perfectly. Dealership never addressed the ISSUE - but I was told a few lies. It just needed AIR put in the tire - then it went OFF AUTOMATICALLY like it always did. They added it to my receipt as if they TOOK CARE OF IT at N/C - that is DECEPTIVE. NOT ADDRESSED
10. MY BRAKE LIGHTS
WERE ALL ON - the car was NOT ON - and I was NOT IN THE CAR but standing behind the TRUNK... Gary knew this, to me it appeared like an ELECTRICAL ISSUE. How did he know?
11. ENGINE OIL LEAK seeping out sides and back bottom where cover was (SAME AS 10.15.2025) - no one ever shared this with me before.
As I have come to understand now, Gary had the INABILITY TO RETAIN, LISTEN and UNDERSTAND what I told him - he only saw $$$ Lets be REAL here - why would they HIDE THIS FROM ME THE ISSUES NEEDING REPAIR on my Vehicle (Not Yours) - and remove me from the EQUATION - $$$$
Gary was unprovoked each & every time he BULLIED ME in your Dealership.
ADVISOR never sat down with me, texted or emailed me - no paper copy of anything - that is why I thought the warranty was being taken care of.for the "TIMING ISSUE"
1. WHAT WAS WRONG WITH THE VEHICLE
2. WHAT NEEDED TO BE REPAIRED
3. HOW MUCH EACH ISSUE COSTED - CALLED AN ESTIMATE
4. HE REMOVED ME FROM THE EQUATION
Thank you very much🙏🙏🙏
YouTube channel falsely or unfairly terminated
I am requesting advocacy help regarding the termination of my YouTube channel, Wondercore65, first and originally known as WordGirl&NightcoreFTW AlejandroFTL Animations, and which maintained a clean 8-year record with zero active strikes. It was removed from YouTube on June 19th for alleged sex and nudity, and I was confused because I had absolutely NO idea what content on my channel violated the policy. Matter of fact, I have never possessed nor have posted anything sexually explicit or inappropriate on my channel.
From what I did experience though, I was doing a multi participant livestream on June 15th. When I added one guest on stage (actually the second one who came by the way), he allegedly played an explicit video of a person who was probably birthing something and I acted IMMEDIATELY to delete it from my channel as soon as I became aware of it. I had to make a new livestream as a replacement which was clean and had no issues unlike the original, and luckily, I did not get a warning or a strike that time. I experienced a similar incident back in September 2023 which resulted in my very first and only warning for the same policy and had already expired 5 months later. That too I also immediately deleted from my dashboard right before the warning was issued.
YouTube Support has continuously refused to provide the specific video titles or timestamps that allegedly violated policy, hiding behind scripted claims of a 'human review' on content that was already deleted. I even tried to reach out to them on Twitter (now called X), and told me that the decision stands as well as ignoring me, just because my appeal was rejected.
I have compiled my dispute document, my appeal video, and channel history from Google Takeout in Google Drive, and I need help reaching corporate liaisons who can review the actual backend timeline.
https://drive.google.com/drive/folders/1-88hqOBegFLM7CTuS5iG-OHFw9dvdBai
Hi Christopher / Elliott Advocacy Team,
Thank you for the candid feedback. I greatly appreciate your team taking the time to review my situation.
And normally, yes, when an appeal is denied, the decision is considered final since YouTube only allows one appeal per termination. I’m baffled though because I didn’t get any proper justification for this since they actually did not explain to me what specific video or what timestamp of my content caused the violation or the account removal, nor did my content have any signs of uncensored nudity or sexually explicit material. Keep in mind, I do understand the responsibilities of my content and that the violations may have not been erased despite my corrective action. After getting my Google Takeout files, they actually did not review my case properly after telling them my channel had no signs of that material. It’s also ironic and I have been skeptical about this too, because I have seen at least some users who had similar experiences like this and were still able to get their accounts back, especially after weeks or months.
After reading this, I completely understand your company (or any others) cannot contact any liaison teams or restore accounts, but if there is still anything you can do, please let me know.
Thank you again for all the work you do for creators and consumers.
Best regards,
Dylan Ramsey
Galanz Recall Problem
On July 7, 2026, I received a safety recall notice from Galanz regarding my refrigerator which I purchased from Home Depot on March 31, 2021.
I contacted the company to help me fix and prevent any potential issue that I have to deal with. I received the replacement parts at around Sept. 1, 2026 and a technician showed up in my home on Sept. 11, 2026 to do the repair.
Now, after the repair, my refrigerator is no longer cooling. The lights inside still turn on but the cooling system is completely shut off. I am stuck with a non-working refrigerator since Sept. 11, 2026 and I have been calling the Galanz company to resolve this issue.
After researching online, I have learned that I am not the only one who is experiencing the same issue.
What can I do to get this resolved as soon as possible?
Update: I received a response from Galanz customer service. Same messaging, they are asking for more time as they review my case. I waited more than a month already and given them a specific date when I want this issue resolved.
Home Depot responded as well. They contact Galanz according to the email to help me get this resolved.
My first post
Wow I just joined
Welcome!
Booking.com promised reimbursement, then gave me $12,107.00 in "travel credits".
A few weeks before San Diego Comic-Con, Booking.com canceled the reservation for lodging that I had made more than a year out. They were helpful and assured me in writing that if the original accommodation became unavailable, I could book a suitable alternative and they would “cover the price difference.” They explained the requirements, and I made sure to book an alternative property through the site that matched those specifications.
Concerned about the substantial expense during San Diego Comic-Con, I contacted Booking.com multiple times, making sure that the alternative property would qualify. Especially since properties this close to comic con were dramatically more expensive (an $12,107 specifically).
Booking.com confirmed they could “cover any price difference” and even specifically mentioned that they would process my “reimbursement” and instructed me to obtain a final, zero-balance hotel invoice after the stay to demonstrate full payment of. None of these emails stated that this repayment would be in the form of Booking.com travel credits.
Their own representative over the phone assured me that I would receive the repayment in direct deposit, cash payment. Yet once all was said and done, I was given repayment in the form of Booking.com credits. The customer service team maintains that there is nothing they can do to process the payment, despite confirming via email and phone that they could reimburse me.
I am seeking monetary reimbursement of the accommodation price difference that Booking.com repeatedly promised to cover, rather than travel credits. Can you help me identify and contact the appropriate executive or escalation team? I keep getting trapped within the Booking.com customer service loop, and I realize that this is an issue beyond the authority of most customer service representatives. Any guidance would be greatly appreciated.
I'm sorry to hear about this experience.
Typically, booking sites have a specific written policy explaining what they will provide when a property cancels a reservation. The available remedies may depend on whether the cancellation occurs in advance of the stay or at the time of check-in.
Booking sites may also have more control over reservations at independent properties than they do over bookings involving commercial properties, such as hotels and resorts. In those situations, the property's cancellation policy and the terms of the reservation may ultimately determine what the booking site can offer.
Booking.com's published terms do not appear to provide a specific policy addressing how it handles property cancellations beyond its obligation to refund prepaid amounts.
That said, if Booking.com specifically promised in writing that it would cover the difference between your original reservation and the replacement accommodations, you should hold the company to that commitment. When a company makes an exception to its published policy or terms, it is always important to obtain that commitment in writing. Verbal promises can be difficult to establish or enforce and generally will not override written terms unless there is sufficient evidence that the company agreed to modify them.
In our experience, Booking.com may offer a credit for the difference in some circumstances involving commercial properties, particularly when the company has limited control over the property's cancellation. However, the specific circumstances of your case may warrant an appeal for a cash refund rather than a credit.
I recommend appealing the matter to Booking.com's executive customer service team. We list the company's executive contacts on our website. Start with the primary contact and, if necessary, continue up the chain one person at a time, giving each an opportunity to review the matter and provide the resolution you are seeking.
https://www.elliott.org/company-contacts/booking-com/
If you are unable to resolve the matter and you have a written promise from Booking.com confirming that it would provide a cash refund for the difference, we may be able to assist with a help request. If the promise was made only verbally, however, our ability to mediate the matter would likely be limited. In that situation, you may need to consider small claims court, where a judge could determine whether a binding agreement existed and whether Booking.com is obligated to honor it.
I hope this information is helpful, and please let us know the final outcome.
KIA Finance Horrible Customer Care- I can't get my car registration, unable to drive.
Back on July 25th. I gained back possession of my KIA and paid all necessary fees. Then went to Central FL to get my car from KIA's holding location in Central FL on August 14th. I am going to fast forward to the issue with the registration. I was driving on September 17th; my license plate expires 9/26. The office pulled me over and stated that my license plate expired on my birthday, 9/15 (I know he was being dramatic). I made an appointment to the DMV on my day off on October 2nd to get my registration, I was then told that they do not show any registration in the FL DSMV system in my name. I gave them my car VIN#. They advised me that Hyundai AKA KIA America is the only owner on the title and that this change was made on August 11th. I called KIA Finance on Oct 2nd to resolve the issue, and I was bounced around for about 3 hours from Customer Care to Collections to Reinstatement and then Consumer Affairs. No one seemed to car that my car had been sitting with no registration and I am not able to drive. I called multiple times, every day and spoke with representatives that told me that they couldn't help. Finally, 2 weeks ago, I thought there was light at the end of the tunnel, I spoke to a supervisor names Alejandra who advised me she was opening a case and sending me title paperwork in the mail. I never received anything but a KIA Statement. I called and spoke with another supervisor, Samira, she told me that a case was open but someone from the Care Team was supposed to contact me on next steps (didn't happen, until Monday 10/19) and she would mail me a notarized letter to take to the DMV, well that never happened either. Monday, October 19th, Anais with the Care Team called me and stated that the reason that FL DSMV system does not have registration for me is because they never moved the title back under my name once I gained back possession of my car. I already knew this and have explained this over and over. NO one emailed me back or called me until Monday. She stated I would have to sign documents and send back so the title team can add my name back to the title. I asked her if this form can be emailed due to the fact that I have spent countless amount of money renting cars on Turo because I can't drive my car legally, this has caused a tremendous financial strain. She said, she will ask and let me know. I also inquired about compensation for the Turo rental cars I have had to rent due to their negligence and error. She also mentions she will request if that is possible and for me to email her my rental car receipts. I emailed her the receipts immediately. Again, no response or acknowledgement. I called Anais today, and she checked her notes and said there were no updates, and they are not able to do anything about me having to pay for other forms of transportation. She said she will escalate the case so my name can be added to the title. I thought this would've been escalated after you heard my concern from Monday and that I need to be able to drive my car. I expressed this and it seems like there is no concern. I finally reached out to KIA Corporate and spoke to Courtney today; she was no help because she says KIA Finance has to resolve this matter. This issue is making me physical sick. I am tired and coming to the end of my funds. I can't continue to rent a car, but I have to work. I work 45 to 50 minutes from my home.
I am sorry you are going through this ordeal. When you say you 'gained back possession' of the car, had it been repossessed? If so, it's possible that once repossessed, Kia legally changed the title to the car. You need to stop calling and start communicating in writing so that you can establish a paper trail of who told you what, and when. Kia Customer Care is correct in that Kia Finance must resolve as they are currently the legal owners of the vehicle. Elliott.org has company contacts available on their site, and Kia Finance can be found here: https://www.elliott.org/company-contacts/kia-finance-america-customer-service-contacts/.
Start by emailing a concise summary of the issue and what has happened to date to the first contact on the list. If they don't respond after a week, move to the second contact. Bullet points are a great way to keep it on point and easy to understand. Don't add anything extra...the fact that you have had to spend money renting cars during this time is irrelevant to the real issue of getting your name back on the title. If the car was, in fact, repossessed for unpaid monies, it isn't Kia's fault and they likely won't accept any responsibility or work any faster to resolve. Be polite but persistent and hopefully in a short period of time, this can get resolved
received the refurbished phone instead of new one
On 14 October 2026, I purchased a Redmi Note 13 5G from Amazon, which was advertised and sold to me as a brand-new device. After opening the package and starting the setup process, I noticed a vertical line appearing on the side of the display. I immediately contacted Amazon regarding the issue, and as advised by them, I visited an authorized Xiaomi service center for inspection.
At the service center, I was informed that the device was registered as a refurbished phone and not a new device as represented at the time of purchase. Due to the device being identified as refurbished, the service center informed me that they could not process the replacement under the 10-day replacement policy applicable to new devices.
I immediately raised the issue with Amazon and informed them that I had received a refurbished device instead of a new one. After numerous calls, emails, and providing the required proof and details, Amazon finally initiated a return request. However, while the issue was still unresolved, the condition of the device deteriorated further. The display developed a major fault, the entire screen turned green, and the phone became completely non-operational.
The same issue was already communicated to Amazon customer support, including the fact that the display was not working. Despite this, when the pickup was scheduled, the delivery executive arrived on the pickup date but refused to accept the device, stating that the screen was not working. This condition had already been disclosed to Amazon, yet the pickup was denied. As a result, the defective device is still in my possession, and Amazon has failed to complete the return process or provide any resolution.
Amazon has supplied me with a refurbished and defective device while representing it as a new product and has failed to resolve my complaint despite repeated follow-ups, calls, emails, and submission of evidence. This amounts to an unfair trade practice, deficiency in service, and sale of a defective product. Due to this, I have suffered financial loss, inconvenience, mental harassment, and loss of trust as a consumer.
can someone please advise me what I can do to get this issue resolved.
Opening a “new” phone and finding a line on the screen is bad enough. Learning from the service center that it’s a refurbished unit is worse. Then getting turned away at pickup for the very defect you reported? That would test anyone’s patience (mine, too!).
Your first priority is getting this complaint in writing to someone at Amazon who has the authority to fix it, not another call center agent.
Before you write, ask the Xiaomi service center for a written job sheet or inspection report showing the phone was registered as refurbished. In my opinion, that’s your strongest piece of evidence. Pull your Amazon invoice too. It’ll show whether Amazon or a third-party seller sold you the phone. If it was a seller, include it in your complaint.
Under India’s Consumer Protection (E-Commerce) Rules, 2020, every e-commerce platform has to appoint a grievance officer. That officer must acknowledge your complaint within 48 hours and resolve it within one month. Amazon.in has to display the grievance officer’s name and contact details on its site. Look for them in the help section or the “Conditions of Use” pages.
Stop calling customer service. Write one short, polite email to the grievance officer. Include a dated timeline: the Oct. 14 purchase, the service center visit, the return request, the screen failure and the refused pickup. Add your order number, any case numbers and the names of agents you spoke with. Attach the service center report and photos of the green screen. Then ask for one specific outcome. You probably want a full refund. Ask Amazon to arrange a pickup that accepts a non-working phone or to issue the refund without one. Ask Amazon to assign one person to your case.
If you don’t get a meaningful response, file a grievance with the National Consumer Helpline. It’s free. You can call 1915, send a WhatsApp message to 8800001915 or file online.
https://consumerhelpline.gov.in
The helpline reports that e-commerce complaints make up the largest share of its refund cases. It’s a well-worn path for problems like yours.
If that fails, you can take Amazon to your District Consumer Commission. Filing is free for claims up to 5 lakh rupees. You can file online yourself without a lawyer.
About the refused pickup: delivery staff often work from a checklist that rejects any phone that won’t power on, even when the return is for exactly that problem. That explains what happened. It doesn’t excuse Amazon for scheduling a pickup it knew would fail.
Unknown Verizon Bill Cost Me Over 150 Credit Score Points
In May 2026, I moved to a new home and, somewhere in the process, an outstanding Verizon Home Internet balance slipped through the cracks. I wasn’t aware that I owed anything. I received no calls or emails notifying me of a past-due balance, and the last bill Verizon says it sent was mailed to my old address on July 24.
I had arranged USPS mail forwarding, but the people living at my previous address later told me they hadn’t seen any Verizon mail. I was also out of the country for work from May through September, which made it even harder to discover what was happening.
When I finally learned about the outstanding balance, I paid it in full immediately. I thought that would resolve the issue. Instead, I discovered that Verizon had reported negative information to my credit report, and my credit score dropped significantly and I will have that negative collection on my report for 7 years.
I’ve spent considerable time trying to resolve this. I’ve contacted customer service multiple times, attempted to escalate the issue, and filed an FCC complaint. Verizon’s Executive Relations team reviewed my request for a goodwill deletion but declined, explaining that I was responsible for updating my address and that the company had followed its procedures.
I understand that I had a responsibility to update my account information. I also understand that paying a debt doesn’t automatically erase accurate negative credit reporting. What has been frustrating is how difficult it has been to get a clear explanation of the original charges, the timeline of the account, and the information Verizon reported to the credit bureaus.
I’ve been directed to Verizon’s Recovery team for those details, but I still haven’t been able to get the answers I need. Now I’m seeking help from Elliott Advocacy and exploring other executive-level contacts in hopes of getting a thorough review.
I’m not asking to avoid a legitimate bill. I paid it as soon as I learned about it. I’m asking for a fair review of the circumstances and consideration of the long-term consequences of a credit report entry that has already caused a significant drop in my score. I continue to get told that it’s Verizon’s policy and they can’t do anything about it.
This experience has been a frustrating reminder of how quickly a seemingly small billing issue can turn into a much bigger financial problem.
Priceline and Delta Keep Sending Me Back and Forth — Seeking Goodwill Cash Refund for 3 Tickets
My family booked a Thanksgiving vacation package to New York City through Priceline for three travelers, totaling $5,151.14, including hotel fees.
Due to an unexpected change in our traveling party, we decided to drive rather than fly. We’re keeping our hotel reservation.
On October 19, I canceled our outbound American Airlines flights through Priceline and received approximately $700 back. However, the app wouldn’t allow me to cancel our three Delta Main Classic return tickets because their free-cancellation deadline had expired October 18.
I contacted Priceline on October 20, just two days after the deadline, requesting a one-time goodwill cash refund exception.
Priceline sent me to Delta. Delta said Priceline had to handle the request because it issued the booking. I called Priceline again and spoke with a supervisor named Jesper who repeated the cancellation policy and referred me right back to Delta.
I understand the tickets are ordinarily nonrefundable, and I’m not claiming an automatic right to a refund. My concern is that nobody could tell me whether an actual goodwill waiver request had been submitted or whether someone authorized to consider exceptions had reviewed our situation. He said he was as far in the chain as I could go.
I’ve now submitted complaints to the Priceline Legsl Department, the U.S. Department of Transportation and Delta Customer Care. I also have a Priceline customer service case number and have contacted Elliott Advocacy.
I’m hoping someone here can advise me on three questions:
Is there a Priceline corporate customer relations or ticketing escalation department that can request a goodwill cash refund waiver from Delta?
Is there a way to determine whether Priceline actually submitted a waiver request?
How can I pursue a cash refund without risking the remaining value of the tickets before departure?
We are not seeking a hotel refund or cancellation. Our request concerns only the three unused Delta return tickets.
I’d appreciate any guidance from advocates who have experience resolving third-party airline booking disputes.
Alvita,
I'm sorry to hear about the difficulties you've been having with this situation.
Priceline should not simply be directing you to Delta for assistance, as Priceline is aware that airlines generally require the ticketing agency to service tickets it issued. Ultimately, Priceline should be able to tell you whether a refund, waiver, or other exception is available under the circumstances.
We are not aware of any general requirement or policy that obligates a booking agent to request a waiver from an airline. In most cases, the booking agency is bound by the applicable fare rules as well as the terms of its agreement with the airline. It is also possible that Priceline is only permitted to request certain types of waivers, such as those involving the death of a passenger or a serious medical condition that prevents travel.
Based on our experience, airlines rarely approve refunds of nonrefundable tickets as a goodwill exception, and those exceptions can be even more difficult to obtain when the tickets were purchased through a third-party booking site. Depending on the fare rules, however, each passenger may be able to retain the value of the ticket as a credit toward a future flight, typically within one year of the original ticket's purchase date. The airline may also require that any rebooking be handled by the original ticketing agent.
At this point, you can try making a polite, concise appeal to Priceline's executives and explain the resolution you are seeking. The best approach is to begin with the primary contact listed on our website and then work your way up the executive contact list one person at a time, giving each person an opportunity to review your situation and respond.
While there is no guarantee that Priceline will make the exception or be able to request a waiver, but this gives you the best opportunity to advocate for yourself and have the matter considered at the appropriate level:
https://www.elliott.org/company-contacts/priceline/
If the tickets are not eligible for a credit but are changeable, you may also want to consider changing the flight dates before departure so that you do not forfeit the value of the tickets. Keep in mind that, in most cases, you would be responsible for any applicable fare difference and change fees.
I hope this information is helpful, and I wish you the best in resolving this with Priceline.
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