Why are airlines being so nice to you?

There's a dark side to the friendly skies — and here it is

Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?

“That’s what I’ve been asking myself,” says Gail Clark, who complained to American Airlines after a recent flight delay and received a lightning-fast response, including a personal apology and 7,500 frequent flier miles deposited to her ac…