Elliott Confidential

Elliott Confidential

Share this post

Elliott Confidential
Elliott Confidential
When will hotel service improve?

When will hotel service improve?

The lodging industry has taken a nosedive since this summer. When will it bottom out?

Christopher Elliott's avatar
Christopher Elliott
Oct 07, 2022
∙ Paid
8

Share this post

Elliott Confidential
Elliott Confidential
When will hotel service improve?
39
Share

You probably don't need a study to tell you that customer service fell off a cliff this summer.

But it helps. In its recent North America Hotel Guest Satisfaction Index, J.D. Power reported a decline in guest satisfaction. Guests complained they weren't getting their money's worth and that their rooms weren't as clean or nice as they'd been in the past.

Keep reading with a 7-day free trial

Subscribe to Elliott Confidential to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Christopher Elliott
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture

Share