When travel goes bad, can you get a vacation do-over?
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When travel goes bad, can you get a vacation do-over?
Paying for a guest's repeat vacation can be expensive, but not paying can be even more expensive
Lisamarie Monaco never expected anyone to offer her a vacation do-over. She was staying at a resort hotel in Fort Lauderdale, Fla., and things were not going as planned.
That's putting it politely.
Her room had no working power outlets, so she couldn't recharge her phone or use her hair dryer. Enormous palmetto bugs liv…
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