Consumer Alert: This is the most powerful tool against bad customer service
A simple trick can get your travel problem fixed this holiday season
Cynthia Luk had a problem with a hotel room she booked through Priceline in London. On her way to resolving it, she discovered one of the most powerful tools against bad customer service.
The online agency listed three room options: A double bed for $147 a night, a twin bed for $157, and a double bed and twin bed for $165.
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