The travel industry is taking self-service WAY too far!

Now you have to pay extra to get help checking in. What'll they think of next?

Illustration by Christopher Elliott

From AI to self-service airline apps, has the travel industry taken self-service too far?

Annette Johnson thinks so. She's watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Some air carriers are even tearing out their kiosks and prodding passengers into using a phone ap…