The best and worst airlines of the year

I asked passengers to nominate their faves of 2022. Guess who came out on top?

Jan 1, 2023

∙ Paid

What are the best airlines of the year for customer service?

Ask passengers, and they'll mention favorites like JetBlue and Southwest (despite that airline's holiday meltdown). And they'll criticize legacy carriers like American and United, and low-fare airlines that love to charge fees.

Travelers have been doing a lot of talking lately.

They complained …

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