Southwest Airlines fallout: Will you avoid air travel now?
Friday Forum: The U.S. Senate plans hearings on the airline's holiday meltdown. What are you doing?
The Southwest Airlines drama isn't quite over.
This week, Sen. Maria Cantwell (D-Wash.) announced plans to hold hearings in the wake of Southwest's massive operational and customer service failures.
“Southwest’s customers are rightfully dissatisfied and deserve better,” she said. “These consumers need refunds and reimbursements for their expenses."
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