Elliott Confidential

Elliott Confidential

Should airlines pay for what they've done to us?

Southwest just got a one-two punch for its holiday misdeeds. How long should it suffer?

Christopher Elliott's avatar
Christopher Elliott
Apr 28, 2023
∙ Paid
6
49
Share

Poor Southwest Airlines.

Earlier this week, it reported a bigger-than-expected quarterly loss of $1.1 billion — a result of the "negative financial impact" of its infamous holiday meltdown, according to the company.

Also, in a new ranking by WalletHub, Southwest Airlines came in dead last. Behind Spirit Airlines, behind American Airlines, behind every airline.

Welcome to the Friday Forum, a discussion about issues that matter to you. Please sign in to participate in today's discussion.

Keep reading with a 7-day free trial

Subscribe to Elliott Confidential to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Christopher Elliott
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture