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In today’s Members Only report, we dig into a new government privacy review of how airlines handle your personal data. It’s both troubling and revealing. You’ll get that kind of insider information in every issue.
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Stewie was on his own for 17 of the 24 hours his sitter was booked. (Illustration by Dustin Elliott)
🐕 A pet sitter nightmare — Luke Gilbertson’s dog, Stewie, got sick after being left with a pet sitter. Rover, the pet-sitting service he used, refused to cover his vet bill. You can read the full story today.
On Backchannel, Janet Lis wants to know why her iPhone keeps turning a pink sunset orange. I have the answer — and the fix.
For Members Only: The Transportation Department spent more than two years examining how the 10 largest U.S. airlines handle your personal information, and this month closed the file. Here’s what the investigation found. — Christopher Elliott
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FEATURED ARTICLE
Rover left my dog home alone for 17 hours, and now it refuses to pay the vet bill
Luke Gilbertson’s dog, Stewie, falls critically ill after a Rover sitter allegedly leaves him alone for 17 of 24 hours. Ring footage, veterinary diagnostics and a written statement from his vet all point in the same direction. Rover denies the $5,272 claim and files it under illness of undetermined cause. Can a guarantee still owe you anything once the company decides the cause is a mystery?
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AirHelp helps travelers secure up to $650 compensation for flight delays and cancellations under international regulations. Check your flight for free to see if you qualify — and join over 3 million passengers who’ve already received compensation with AirHelp. Visit airhelp.com.
📌 Here’s what you missed this week
Catch up on the latest stories from the Elliott Report
Rover left my dog home alone for 17 hours, and now it refuses to pay the vet bill
Luke Gilbertson’s Ring camera caught his Rover sitter shut into another room for 17 of the 24 hours she was booked, while his dog, Stewie, vomited and later needed care for a swallowed object. Rover denied the $5,272 claim as an illness of undetermined cause and sent him $276 for the sitting.
Can Princess Cruises charge you more after you paid in full?
Deborah Keck paid $1,449 to upgrade to a suite on the Star Princess and got a confirmation marked paid in full with a zero balance. Princess added $3,967 to the booking months later, then told her to pay it, give up the cabin or lose the cruise.
Frontier Airlines baggage fees: When the sizer says yes but the agent says no
Benjamin Khoury measured his carry-on before a Frontier Airlines flight from Dallas to Phoenix and photographed it sitting inside the gate sizer. Frontier charged him $99 for an oversized personal item, then spent three months not answering questions about the photo.
Analog travel: why film cameras and paper maps are back
Bob Gourley shot a trip to Muscat, Oman, on 36 frames of film and hired a travel advisor instead of booking it himself. New research from ALG Vacations found that among travelers who use AI to plan a trip, about 77 percent still want a human making the final call.
A maintenance delay is the airline’s problem. That’s about to change.
A Transportation Department rule taking effect Oct. 19 moves 10 causes of delay and cancellation out of the airline’s column in federal reporting, and unscheduled maintenance is on the list. Europe answered the same question in 2008 and answered it the other way.
An air travel watchdog woke up after three years. It wants to bark at posters.
A federal advisory committee that hasn’t met since January 2023 returns on Sept. 22 with three items on its agenda, all of them disclosure documents Congress already ordered. It won’t vote on a single recommendation, and none of the consumer protections the Transportation Department rolled back while the committee was dark made the list.
These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)
Two lodges at the head of Lake Whakatipu on New Zealand’s South Island have pushed sustainability well past recycled materials and refillable soap dispensers. One generates more power over a year than it uses and sends all of its profit to a community trust, and the other is wiring an 1868 pioneer tavern into a 500-kilowatt solar microgrid.
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Allianz Travel Insurance has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.
💬 What you’re saying

This sunset is the wrong color!
Janet Lis keeps getting orange where she saw pink when she photographs sunsets on her iPhone, and neither exposure compensation nor shooting RAW has given the color back. One member says the answer is hiding in the Live Photo slider and a free editing app. Is this something you fix afterward, or do you have to stop the phone from guessing before you press the shutter? See what our members are telling her on Backchannel.
OUR UNDERWRITER
AXA Travel Insurance can provide you with coverage against unplanned expenses and disruptions to help you enjoy your trip to its fullest. AXA Travel Insurance Plans offer coverage for lost or stolen luggage, flight interruptions, medical emergencies, cancel-for-any-reason, and more. Get a quote or talk to a licensed agent today for a free travel insurance quote, or compare plans online here.
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