Look who's coming to the airline complaints party!

U.S. states will soon start investigating airlines and ticket agents when they receive consumer complaints. But should they?

Here's a news item you might have missed this week because it's been one of those weeks for news: The Department of Transportation (DOT) announced a partnership with states to investigate airline consumer complaints.

If you said, "So what?" you're in good company. But trust me, this is big news.

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