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Is the golden age of loyalty programs over?
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Is the golden age of loyalty programs over?

Delta Air Lines' announcement feels like the end of an era. Have we entered the post-loyalty age?

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Christopher Elliott
Sep 15, 2023
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Is the golden age of loyalty programs over?
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If you're a Delta SkyMiles member, this hasn’t been a good week for you. The airline slashed benefits for its loyal customers, restricting lounge access and making them pay more to earn status.

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