Elliott Confidential

Elliott Confidential

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Elliott Confidential
If my hotel isn't what I expect, can I check out and get a refund?
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If my hotel isn't what I expect, can I check out and get a refund?

Yes, but not always. Here's how to get your money back if you don't like your accommodations.

Christopher Elliott's avatar
Christopher Elliott
Mar 04, 2023
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Elliott Confidential
Elliott Confidential
If my hotel isn't what I expect, can I check out and get a refund?
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Illustration by Christopher Elliott

From the moment she arrived at her hotel in Costa Rica's Drake Bay, Janice Lintz suspected she'd made a mistake.

The building was crumbling and looked nothing like the property description online. It was a long drive from the nearest town, not a quick trip as the promotional language promised. Her cab driver insisted on…

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