Elliott Confidential

Elliott Confidential

How airlines trained travelers to pay more and accept less

Convenience, habits, and fatigue has created a generation of resigned passengers. Who will rescue you?

Christopher Elliott's avatar
Christopher Elliott
Oct 12, 2025
∙ Paid

Don’t look now, but air travelers are paying more and getting less — and they’re fine with it.

Sure, when Southwest Airlines killed its “bags fly free” policy earlier this year, there was a brief outcry from passengers. But then they went right back to booking on the former low-fare carrier — and paying extra for checked luggage.

Here’s the reason, accord…

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