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Farewell, airline check-in kiosk?

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Farewell, airline check-in kiosk?

Airlines are removing check-in technology and pushing passengers to download their boarding passes. What do you think?

Christopher Elliott
Apr 21, 2023
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Share this post

Farewell, airline check-in kiosk?

www.elliottconfidential.com
A rendering of the new Alaska Airlines lobby at the Seattle-Tacoma International Airport.

Can you imagine an airport without check-in kiosks? Alaska Airlines can, and it's not the only one.

This week, the airline said it had removed the terminals at nine airports and is telling customers to use Alaska's app to download boarding passes or print them at home. It's part of a $2.5 billion plan to reimagine a more seamless travel experience. 

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