Disputed facts: Are airlines lying to keep your money?

One of our readers says Frontier bent the truth during a credit card dispute. But did it?

Credit card disputes are a last resort for consumers who need help, but that's exactly where Barry Neufeld found himself. 

He says Frontier Airlines had changed his flight from Costa Rica to Orlando, moving his departure by a day. He asked the airline for a refund, but then it failed to return his money. When he filed a credit card dispute, Neufeld alleges Frontier lied to keep his $725, claiming it hadn't changed his flight.

Do companies really lie to win credit card disputes?

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