Customer service is a joke in the travel industry

They're laughing all the way to the bank. Here's how to turn the tables on them.

If you think customer service is a joke, you've probably been traveling recently.

I have. I lost my credit card last week while I was on the road. My bank, which promised me a replacement Visa by the next business day, sent an emergency card to the wrong address. 

As I write this, I'm on the phone with my financial institution, trying to get things sorted…