Consumer Alert: Vacation rental owners lie — and there's only one way to stop them

Talk is cheap. What's in your terms and conditions is the only thing that matters

Vacation rental owners lie.

At least the one who rented Jing Wen Xiong and her husband a private room in London did. He told the newlyweds they would only have to share a bathroom with another room.

But, as it turns out, there were seven bedrooms that had to share one bathroom — a fact that the Airbnb host didn't reveal until after Xiong had made her nonrefundable reservation.

"We are devastated," she said. "You are our last hope. Please do us justice."

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