Consumer Alert: This is the first rule of travel (and here's why you should never forget it)

The road to our advocacy is paved with assumptions. Here's how to stay on the straight and narrow path.

In hindsight, it's clear how Richard Canton broke the first rule of travel.

Canton was flying from Cancún back to Toronto on Sunwing Airlines, a Canadian discount airline. It's one of those air carriers where everything is extra, including your luggage.

When he checked in online, he tried to pay for two bags. The system charged him for six. That's an extra $570.

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