Consumer Alert: This blame game could really cost you

A denied refund leads to a months-long investigation. Here's how you can avoid a similar problem.

All Dana Bius wanted was a refund for her hotel room. Instead, her online travel agent played the blame game with the property and nearly made her eat the loss — until our advocacy team got involved.

Her case is a reminder that you sometimes have to fight for a refund and that you shouldn't be afraid to deploy the nuclear option: a credit card dispute.

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