Consumer Alert: This billing "error" is plaguing the travel industry!

It happened to one of our readers when she rented a car. Here's how to avoid it.

Sometimes, a seemingly simple car rental can turn complicated. That's what happened to Diana Welcer when she recently rented a car from Enterprise in Kansas City.

She says Enterprise sent her someone else's bill, charging her an extra $160.

"I sent Enterprise an email and a representative told me they would credit my account for the overcharge," she says. "But they haven't."

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