Elliott Confidential

Elliott Confidential

Consumer Alert: These cruise refunds are taking way too long!

Why are cruise lines waiting? Because it's good for their bottom line

Christopher Elliott's avatar
Christopher Elliott
Apr 10, 2023
∙ Paid

All Barbara Pierce wanted was her $4,000 deposit back from American Queen Voyages for a cruise she'd booked in 2021. 

The cruise line had canceled her sailing because the ship wasn't ready. It first promised a quick refund but then claimed there was a delay because of an audit.

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