Consumer Alert: Please get everything in writing!

One reader's American Airlines ticket purchase went sideways — until our advocacy team got involved

You probably don't need another reminder to get everything in writing when you book travel. But Kimberly Spencer's American Airlines booking problem is special.

She bought a ticket in person at the airport in Portland, Maine. And she says she asked several times for a fully refundable "main cabin" ticket.

This one has a strange twist: The agent said more fares were available online and helped her make a reservation online using her phone. 

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