Elliott Confidential

Elliott Confidential

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Elliott Confidential
Consumer Alert: Online agencies aren't paying their bills!
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Consumer Alert: Online agencies aren't paying their bills!

And some travelers are getting charged twice — but there's a fix

Christopher Elliott's avatar
Christopher Elliott
Sep 18, 2023
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Elliott Confidential
Elliott Confidential
Consumer Alert: Online agencies aren't paying their bills!
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Tobi Du thought she had prepaid for a Thrifty rental car through Expedia. But after she returned her vehicle, she discovered she was only half right. She had paid Expedia, but Expedia hadn't paid Thrifty.

And you can probably guess what happened next. That's right, Thrifty charged her another $60 to cover the rental. Someone’s gotta pay!

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