Elliott Confidential

Elliott Confidential

Consumer Alert: Online agencies aren't paying their bills!

And some travelers are getting charged twice — but there's a fix

Christopher Elliott's avatar
Christopher Elliott
Sep 18, 2023
∙ Paid

Tobi Du thought she had prepaid for a Thrifty rental car through Expedia. But after she returned her vehicle, she discovered she was only half right. She had paid Expedia, but Expedia hadn't paid Thrifty.

And you can probably guess what happened next. That's right, Thrifty charged her another $60 to cover the rental. Someone’s gotta pay!

You’re reading the Elliott Confidential Consumer Alert, available exclusively to subscribers. Thank you for your support.

User's avatar

Continue reading this post for free, courtesy of Christopher Elliott.

Or purchase a paid subscription.
© 2025 Christopher Elliott · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture