Consumer Alert: Nonrefundable doesn't always mean nonrefundable — especially now

Crazy winter weather means some rules are getting bent

Sometimes, nonrefundable doesn't mean nonrefundable.

Like the hotel room Elizabeth Hannan booked for herself and her son in a Sioux Falls, S.D., Hamton Inn, earlier this month. She was taking her son to visit a college.

"On January 11, before we left Minneapolis, the interview was canceled because of dangerous driving conditions — ice, cold, and wind," she says.

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