Consumer Alert: If your airline cancels your flight, you get a full refund unless …

Airline cancellations can be complicated. Just ask Vinh Nguyen

When Air Canada canceled one leg of Vinh Nguyen's flight from Toronto to Hanoi, Nguyen asked his online travel agency for a refund. But nine months later, the airline still held his $1,850 and showed no willingness to return his money.

That's when we got involved.

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