Consumer Alert: If you have a problem, don't use this word!
As the summer travel season begins, a warning about laundry lists and too-high expectations
Kelli and her mom had a bad vacation.
Air France delayed their return flight from Paris by a day and then lost their luggage. She says she and her 79-year-old mother were inconvenienced and deserve compensation for their hardship.
There's that word — compensation.
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