Elliott Confidential

Elliott Confidential

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Elliott Confidential
Consumer Alert: Don't push that button!
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Consumer Alert: Don't push that button!

A warning about user errors as the summer travel season gets underway

Christopher Elliott's avatar
Christopher Elliott
May 22, 2023
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Elliott Confidential
Elliott Confidential
Consumer Alert: Don't push that button!
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Tina Mitchell shouldn't have pushed the button.

She was booking flights from Cincinnati to Orlando for her family and assumed she was changing the reservation by clicking the "edit" button on her airline's app.

Instead, she canceled all six tickets. 

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