Elliott Confidential

Elliott Confidential

Consumer Alert: Don't fall for this airline ticket lie!

Travel companies are betting you won't read the fine print. Here's what it says.

Christopher Elliott's avatar
Christopher Elliott
Aug 05, 2024
∙ Paid

If your flight is delayed this summer, your airline or online travel agency might offer you a ticket credit. That's what happened to Catherine Jackson when her flight from Boston to Charlotte was rescheduled in June.

Justfly.com, her online agency, said she'd get a voucher that expired within a year. American Airlines had changed her flight schedule by three hours. She agreed.

And that's the last she heard from Justfly.com.

"Can you please help?" she says.

You’re reading the Elliott Confidential Consumer Alert, available exclusively to subscribers. Thank you for your support.

User's avatar

Continue reading this post for free, courtesy of Christopher Elliott.

Or purchase a paid subscription.
© 2025 Christopher Elliott · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture