Elliott Confidential

Elliott Confidential

Consumer Alert: Does status matter when you travel anymore? Not here.

Christopher Elliott's avatar
Christopher Elliott
Apr 22, 2024
∙ Paid

If you think your loyalty status matters, think again.

Bridget Goodman is a President's Circle member of Hertz, which bestows godlike status on customers. But the car rental company questioned her divinity when she rented a vehicle at LAX recently.

"When I got home and looked at my credit card, I realized I had been charged an additional $400," she says. 

The reason? Hertz claimed — incorrectly — that she had selected an upgrade. 

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