Consumer Alert: Companies are imposing gag orders on their customers

Viking Cruises just muzzled another passenger. Here's how to fight back.

We'll never know what happened to Larry Mahoney.

He contacted me about getting a $12,000 refund for a Viking cruise. And when I asked Viking about his case, the company offered to resolve the problem — as long as he signed a nondisclosure agreement.

It's a clumsy attempt to muzzle customers and prevent the truth from getting out, but it doesn't have to happen to you.

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