Consumer Alert: Companies are breaking their promises with zero accountability

Greyhound has a track record of refusing refunds — until we get involved

Promises are made to be broken — especially in travel.

At least, that is what Vanessa Wilkins will tell you. She paid $43 for a Greyhound ticket from Atlanta to Nashville last week. Greyhound delayed her bus by 30 minutes and then moved her to another bus, which it canceled. 

Under Greyhound's refund rules, she should get a full refund. But it refused to do so.

You’re reading the Elliott Confidential Consumer Alert, available exclusively to subscribers. Thank you for your support.