Elliott Confidential

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Elliott Confidential
Consumer Alert: Beware of the forced car rental upgrade this summer!
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Consumer Alert: Beware of the forced car rental upgrade this summer!

Companies might charge you extra without telling you

Christopher Elliott's avatar
Christopher Elliott
Jun 12, 2023
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Elliott Confidential
Elliott Confidential
Consumer Alert: Beware of the forced car rental upgrade this summer!
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When Peter Stalun rented a car from Sixt in Maui recently, the agent had bad news: The Mazda he reserved wasn't available.

But the agent had good news: Sixt would upgrade him to a BMW — for the same price.

Sixt gave him a BMW, as promised. But then it charged him an extra $315.

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