CONSUMER ALERT: Are you suffering from automation anxiety? Here's what you need to know now

Remote check-ins are stirring debate — but automation in travel and hospitality is already here to stay. Here’s how to navigate the system.

Worried about automation ruining your travel experience? That's understandable — especially after last week’s viral video showing a Miami La Quinta guest checking in via a remote receptionist based thousands of miles away.

The clip quickly set off a firestorm of outrage, sparking debates about service quality, job loss, and guest safety.

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