Elliott Confidential

Share this post

Consumer Alert: Airlines are making promises they can't keep

www.elliottconfidential.com

Consumer Alert: Airlines are making promises they can't keep

One carrier is really dragging its feet, according to our advocacy team

Christopher Elliott
Mar 19, 2023
∙ Paid
11
Share this post

Consumer Alert: Airlines are making promises they can't keep

www.elliottconfidential.com
11
Share
Illustration by Christopher Elliott

Candace Smith was supposed to fly from Munich to Washington, D.C., on Lufthansa last summer. But a flight disruption forced her to spend an extra night in Munich and rebook her flight on another airline. 

The airline promised to reimburse her hotel room and refund her tickets, a total of $2,277. Then, after asking for her bank account information, it ignored her.

"To date, I still have not received any money, and they have stopped responding to my inquiries," says Smith. 

Keep reading with a 7-day free trial

Subscribe to

Elliott Confidential
to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2023 Christopher Elliott
Privacy ∙ Terms ∙ Collection notice
Start WritingGet the app
Substack is the home for great writing