Consumer Alert: Airlines are making promises they can't keep

One carrier is really dragging its feet, according to our advocacy team

Illustration by Christopher Elliott

Candace Smith was supposed to fly from Munich to Washington, D.C., on Lufthansa last summer. But a flight disruption forced her to spend an extra night in Munich and rebook her flight on another airline. 

The airline promised to reimburse her hotel room and refund her tickets, a total of $2,277. Then, after asking for her bank account information, it ignored her.

"To date, I still have not received any money, and they have stopped responding to my inquiries," says Smith.