Consumer Alert: Airlines are breaking their promises. Don't let them!

The fallout from the CrowdStrike IT outage is becoming a customer service nightmare

Remember the CrowdStrike IT outage, which stranded thousands of air travelers last month? Judy Kalman does. She recalls what Delta Air Lines promised her, and what it did — and didn't — do.

Her story is a reminder that when it comes to airlines, promises are made to be broken. But there's a way you can get an air carrier to keep its word, even when it doesn't want to.

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