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Elliott Confidential
Consumer Alert: Airlines are breaking their promises. Don't let them!
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Consumer Alert: Airlines are breaking their promises. Don't let them!

The fallout from the CrowdStrike IT outage is becoming a customer service nightmare

Christopher Elliott's avatar
Christopher Elliott
Aug 26, 2024
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Elliott Confidential
Elliott Confidential
Consumer Alert: Airlines are breaking their promises. Don't let them!
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Remember the CrowdStrike IT outage, which stranded thousands of air travelers last month? Judy Kalman does. She recalls what Delta Air Lines promised her, and what it did — and didn't — do.

Her story is a reminder that when it comes to airlines, promises are made to be broken. But there's a way you can get an air carrier to keep its word, even when it doesn't want to.

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