Consumer Alert: Airbnb is randomly banning guests again

The rental platform won't say why and answers to no one. Here's what to do if you're blacklisted.

Photo illustration by Christopher Elliott

It happened to Valerie Gasparini.

One day she could log on to Airbnb; the next, she couldn't.

"Airbnb randomly banned me," she says. "I received a vague email that my account was shut down forever without explanation. I've only ever had excellent Airbnb reviews — never had a single problem."

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