PROBLEM SOLVED
Booking.com lost my hotel reservation. Why won’t it refund the $126 difference?
A family trip to Bonita Springs, Fla., nearly fell apart when one of our readers’ reservation vanished at check-in. Booking.com promised to cover the cost of his family's new hotel room, then buried him in calls and shifting excuses. Can the A-Team get his money back?
🔓 PLUS: Another state has banned surveillance pricing, but have they gone far enough? Details in our Members Only section. Scroll down for more.
💬 WHAT YOU’RE TALKING ABOUT: Premium coach vs. first class. (As one of our commenters said, “You get what you pay for.”) Join the discussion on Backchannel now.
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🔔 Here’s what you missed this week
ELLIOTT CONFIDENTIAL
Kim's Super Power Cost Her $2,300
My hotel reservation disappeared. Why won’t Booking.com refund me for my new room?
A missing hotel reservation left him booking two rooms at his own expense. What to do when a hotel cannot find you, and how to get the difference back.
Viva Aerobus canceled my flight. Why did it send my $844 refund to the wrong bank?
Viva Aerobus cancels Carol Bartell’s flight to Mexico and insists on wiring her refund to a U.S. bank account. But the money disappears after a SWIFT code error sends the cash to the wrong credit union.
The laws of physics say you can’t be in two places at once—unless you have a Capital One card
Kim Calla has a superpower. According to her credit card issuer, she can sit in two airline seats at the same time.
Coolcations aren’t cool anymore. Why you should book a trip to a hot place
Is the rush to the Arctic Circle really the smartest way to beat the summer heat, or is it just the fastest way to burn through your savings?
Should airlines ban robots?
Three of the big four carriers already have. Does their reasoning hold up?
This summer’s biggest points swindle
Travel sites are asking their readers to fight a bill that could make prices more affordable. But why?
From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city
To understand how Te Pae Christchurch became a carbon zero certified convention center, you need to meet Oscar.
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🔒 MEMBERS ONLY: Surveillance pricing gets banned by another state. But there’s just one problem.
They did it in New Jersey, but does it go far enough? Details are in today’s Members Only section.
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