Banned by your travel company? Here's what you can do

Travel companies are creating blacklists of their worst customers. But you can fight back.

Illustration by Dustin Elliott

One day, Erin Mahoney was a customer in good standing with Airbnb. The next day, she was blacklisted.

First, her husband Dominic received an email saying he was banned for a "privacy violation" during a recent stay. And then she was, too.

"There was no explanation," says Mahoney, a community organizer from New York. "Airbnb w…