Are we having a customer service crisis in travel?

FRIDAY FORUM: The latest airline complaints may be a sign of things to come

Apr 14, 2023

∙ Paid

It's official: 2022 was the worst year for airline complaints in the United States since the pandemic and the second-worst ever.

The Department of Transportation received 77,656 complaints from passengers, up 55 percent from a year before, according to the government.

If you connect the dots with the other complaints about cruises, car rentals, hotels and vacation rentals, it sure does make you wonder if there's a bigger problem.

Welcome to the Friday Forum, a discussion about issues that matter to you. Please sign in to participate in today's discussion.

Keep reading with a 7-day free trial

Subscribe to Elliott Confidential to keep reading this post and get 7 days of free access to the full post archives.