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New York just killed hidden hotel fees—and it could affect your next booking

Consumer Alert

New York just killed hidden hotel fees—and it could affect your next booking

The Mamdani administration has banned junk fees and deceptive credit card holds for travelers

Christopher Elliott

•

Jan 25, 2026


The real reason it's always freezing on your flight

Customer Service

The real reason it's always freezing on your flight

Airlines are using tactical environment changes to shiver you into buying $10 blankets. And they're not alone.

Christopher Elliott

•

Jan 25, 2026

How's that "automatic" refund rule working for you this weekend?

Forum

How's that "automatic" refund rule working for you this weekend?

A monster storm is approaching and airlines are canceling flights. It's the first big test of the Department of Transportation’s automatic refund rule.

Christopher Elliott

•

Jan 23, 2026

Should you worry about a crime surge on cruise ships?

Consumer Alert

Should you worry about a crime surge on cruise ships?

Sexual assault and physical attacks are driving a troubling trend in the latest government reports. Here's what it means for you.

Christopher Elliott

•

Jan 19, 2026

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